3 minute read
By Erik Joo
Posted in Customer Engagement
Verint and Intelligent Voice team up to push voice recording and analytics to the max
The world of financial services is a complicated one. Organizations in this domain are faced with complex trading regulations and laws which—if not fully adhered to—can result in severe consequences, including reputational damage, hefty fines, legal prosecution, and even imprisonment.
However, it’s not only the intricate regulatory requirements that make financial compliance complicated. In the past few years, the way we communicate and work has changed drastically, which affected the financial industry just as much as it did any other walk of life.
Financial trade-related interactions—which all must be compliantly captured and stored—now happen in audio, video, text, and even pictographic forms. Consequently, organizations need proactive and sophisticated solutions to be able to demonstrate, when requested, full adherence to the regulations.
And sometimes these solutions must come from different vendors. Verint has always been a prominent advocate for partnerships to drive value for our customers and push technology forward, and Verint Financial Compliance is a prime example of this corporate mindset. Through our partnerships with companies such as ThetaLake, Microsoft, and Zoom, Verint Financial Compliance is teaming up with firms that are at the forefront of their business territory. Intelligent Voice, a leading specialist in voice and analysis solutions, is the latest valuable addition to our financial compliance-driven partner network.
Intelligent Voice uses powerful artificial intelligence, machine learning, and natural language processing to turn audio and video recordings into structured, actionable data, which is critical for financial services firms that need to demonstrate compliance with all applicable regulations. The company’s unrivalled speech-to-text processing engine can identify 30 languages and dialects and instantly switch between them to keep track of multilingual conversations—and its voice biometric capabilities can identify and build a unique voiceprint of each speaker to expedite review processes.
What’s more, as part of these analyses, the solution can identify changes in sentiment, speaker behavior, and behavior impact across the dialogue, before assessing and scoring the interaction.
However, as much as these capabilities make Intelligent Voice the best processing and analytics tool available, it’s only one of the many variables of the compliance equation. An advanced speech-to-text processing engine or biometric diarization capability can only do so much if the interaction itself isn’t properly and compliantly captured and stored—which is where Verint enters the picture.
Verint Financial Compliance offers financial firms a comprehensive, risk-based solution to tackle common compliance challenges, such as enabling compliant communications, reducing costs, or preventing compliance issues proactively. The solution combines proven technology, automation, data-driven business intelligence, and an open architecture. It can be deployed both in the cloud and on-premises, making it suitable for any financial organization that wants to transform its compliance operations and confidently navigate through the applicable regulations.
With the combination of Verint Financial Compliance and Intelligent Voice, heavily regulated businesses can compliantly monitor, capture, and store all trade-related interactions, and turn those interactions—whether they’re text, audio, or video—into structured, actionable data. By doing so, they can more easily detect suspicious behavior, proactively prevent unlawful activities, and confidently operate in the financial markets, assured that they can comply with the Dodd-Frank Act, MiFID 2, MAR, and other financial regulations.
Intelligent Voice and Verint Financial Compliance have come together to create more than just an integration. While continuing to enhance our own solutions, investing in partnerships also brings us closer to our main goal—giving our customers in the financial markets the help that they need. We at Verint definitely have great things in store, so be sure to stay tuned for more.
Read this blog to learn more about the joint Verint Intelligent Voice solution. Click here to learn more about Verint Financial Compliance. And, to find out more about Intelligent Voice, head over to https://intelligentvoice.com/.
Did you like this story?
Subscribe for more Customer Engagement insights