1 minute read
By Haley Malone
Posted in Customer Engagement
Thinking about how to move your organization forward in today’s complex environment? Access Engage21 On-Demand for free and watch sessions that help you plan for the future of work. One great way to plan for it? Workforce management.
As we have seen, today’s modern workforce is evolving quickly. More bots are being deployed, and a hybrid workforce is emerging. Greater work flexibility has become critical, so that people can work from any location, across channels and departments, and can adapt quickly to an ever-changing environment.
Ready or not, the future of work has arrived. Register for Engage21 On-Demand and access sessions to help you plan for what’s next. The ideas are waiting for you.
Implementing or new to a workforce management tool? Or maybe you just need a few helpful tips? We have the session for you! Watch Samantha Thompson, workforce management (WFM) specialist at MTD Products, as she covers tactics—and patience—needed to gain WFM buy-in up and down the organization.
Walk away ready to up your WFM game and results with this (free!) on-demand session from Engage21.
Watch the trailer.
If you have already registered, log in here to access the full session and all Engage21 content to continue your learning. Want to share the knowledge? Invite your team so they too can gain insights to help foster new ideas and elevate your customer engagement strategy.
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