1 minute read
By Amy Curry
Posted in Customer Engagement
Verint recently announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 Workforce Management for the Enterprise Report*—including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction category for the fourth consecutive year.
The latest report provides an in-depth analysis of the workforce management (WFM) market, its competitive landscape, vendors, product suites, technology and innovation. The report also explores back-office and branch WFM applications and enterprise market opportunities.
In consideration of current events—the Great Resignation, historically low unemployment rates in the U.S. and post-pandemic impacts—the report provides insightful analysis of the business, market and technology trends and challenges confronting contact centers.
*DMG Consulting LLC 2022/2023 Workforce Management for the Enterprise Report. March 2022
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