Did You Hear? Customers Give Verint a Top Score in Overall Vendor Satisfaction for Workforce Management for Fourth Consecutive Year

Verint recently announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 Workforce Management for the Enterprise Report*—including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction category for the fourth consecutive year.

The latest report provides an in-depth analysis of the workforce management (WFM) market, its competitive landscape, vendors, product suites, technology and innovation. The report also explores back-office and branch WFM applications and enterprise market opportunities.

In consideration of current events—the Great Resignation, historically low unemployment rates in the U.S. and post-pandemic impacts—the report provides insightful analysis of the business, market and technology trends and challenges confronting contact centers.