1 minute read
By Amy Curry
Posted in Customer Engagement
Verint recently announced it won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package—Verint’s low-code conversational AI offering—is the winner of the “Best Virtual Agent Solution” award.
Earning its fourth consecutive AI Breakthrough Award, the company previously won “Best AI-based Solution for Customer Service” in 2020, “Best Chatbot Solution” in 2019, and “Best Overall AI Solution” in 2018. The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories.
Powered by the Verint Customer Engagement Cloud Platform, Verint IVA Pro Package is a new SaaS offering that includes a complete set of user-friendly AI-powered design and analytics tools that help brands quickly align IVAs with their business goals—and then measure results to adjust and optimize chatbots quickly and easily.
This package is unique among low-code offerings in leveraging advanced AI typically only delivered in fully coded, enterprise solutions. Now companies can implement the advanced technology of Verint’s market-leading IVA via a user-friendly interface for immediate cost savings and value.
Visit Verint IVA Professional Package to learn more.
Read the press release.
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