1 minute read
By Amy Curry
Posted in Customer Engagement
Verint is pleased to announce that it has launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM).
This unique, open solution helps build a multi-source data hub for customer interaction and experience data that is recorded or captured from any system, channel or communication mode.
For the fast-growing community of businesses relying on Zoom Phone and Zoom Meetings for their unified communications, this new integration will provide a quick and straightforward way of consolidating recorded Zoom interactions with customer interaction and feedback data from other sources.
Read the details.
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