1 minute read
By Amy Curry
Posted in Customer Engagement
This week Verint announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial—the company that already helps leading brands such as Google, Sephora, British Airways, and Hertz build and scale relationships via the personal touch and convenience of social messaging.
With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice.
This acquisition enhances the Verint Customer Engagement Platform with additional social and messaging channels and further expands its Conversational AI capabilities. The acquisition will increase Verint’s robust support for digital customer engagement with connections to most of the commonly used messaging channels, including Apple Business Chat, Facebook Messenger, Twitter, WhatsApp and more.
Did you like this story?
Subscribe for more Customer Engagement insights