1 minute read
By Amy Curry
Posted in Customer Engagement
Verint recently announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 AI-Enabled Self-Service for the Enterprise Report – including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction and Product Satisfaction categories.*
The report provides an in-depth analysis of the artificial intelligence (AI)-based solutions that are making valuable contributions to most aspects of the service experience, whether they are customer-facing conversational self-service Intelligent Virtual Assistants (IVAs) or Virtual Assistants (VAs), designed to assist live agents in performing their job.
In addition to receiving top scores in overall vendor satisfaction and product satisfaction, Verint IVA received the highest scores in Conversational AI and the ability to deliver an outstanding customer experience (CX), personalize the CX and maintain context across multi-modal interactions. Verint also achieved perfect scores (5.0) in additional categories including implementation, training, ongoing service and support, responsiveness to product enhancement requests, vendor communication and pricing.
*DMG Consulting LLC 2022/2023 AI-Enabled Self-Service for the Enterprise Report. Published May 2022.
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