1 minute read
By Amy Curry
Posted in Customer Engagement
Verint recently announced that Quadrant Knowledge Solutions named the company a leader for delivering predictive insights, operational efficiencies, self-service capabilities, and enhanced contextual and hyper-personalized experiences.
Verint’s Experience Management was named a top performer and technology leader in the 2021 SPARK Matrix Analysis of the Global Voice of the Customer (VoC) Platforms Market.
Quadrant Knowledge Solutions conducted an in-depth analysis and evaluated the products, market presence, and value proposition for the major VoC platform vendors. Verint was among those ranked as top performers that provide a sophisticated and comprehensive technology platform to address a variety of VoC, Voice of the Employee (VoE), and other customer experience use cases to enhance products and services, operational efficiency, and drive personalized customer engagements in an omnichannel environment.
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