1 minute read
By Amy Curry
Posted in Customer Engagement
Verint recently announced that it has been recognized as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports.
The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment report published in October.
The IDC MarketScape assesses the products, services, and competitive fitness of 16 vendors helping organizations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and language recognition, and respond in a way that mimics human conversation.
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