1 minute read
By Haley Malone
Posted in Customer Engagement
Self-service is a hot topic in 2021! From chatbots to AI, machine learning, knowledge management and more, self-service is influencing the way customers interact with businesses. Through multiple communication channels such as virtual assistants, chat, and surveys, you can understand customer and employee questions—and respond quickly and effectively with self-service. And if you don't know by now, self-service solutions are essential to elevating the customer experience and improving operational efficiency.
We recently highlighted some amazing real-world self-service topics and results at Engage21! Get a sneak peek at an enlightening discussion between Synchrony’s Tosin Odesanya, SVP and Head of Strategy and Transformation, and Verint’s Jen Snell, Vice President, Product Strategy and Marketing. In this talk, they explore Synchrony’s innovative approach to self-service and how the company leverages its intelligent virtual assistant (IVA) to support multiple uses cases, brands, and more.
Watch the trailer.
Free sessions covering these exciting topics and more are available exclusively with Engage21 On-Demand. You need real results, right? Access Engage21 on-demand for free and watch sessions that help you explore what’s possible and elevate your self-service strategy.
Want to share the knowledge? Register here and invite your team so you can all gain insights to help foster new ideas.
Check it out today!
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