1 minute read
By Rob Lamoureux
Posted in Customer Engagement
General Dynamics Information Technology (GDIT) partners with government agencies to take control of change and adapt well to adversity. It was looking to boost customer service capabilities offered and delivered to Medicare beneficiaries in the United States. Always looking to improve, GDIT wanted to gain operational intelligence and listen more deeply to its customers’ needs.
Working with Verint since 2019, the company appreciates that Verint approaches its success as a process, not a project. The depth and breadth of Verint’s best-of-breed solutions—as well as its open cloud platform—helps the company seamlessly interconnect with other enterprise applications and gain vital and actionable insights to help it improve agent performance, optimize processes, and elevate customer satisfaction.
Using Enterprise Recording, Workforce Management, Automated Quality Management, Speech Analytics, and Desktop and Process Analytics, the company can ensure its agents get the support they need and its customers enjoy the best possible experience.
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