1 minute read
By Mike Bookey
Posted in Customer Engagement
At Verint, we’ve helped companies adapt to the changing dynamics of customer engagement during a time when customer expectations have never been higher, and the amount of digital channel interactions has never been greater.
The problem for many enterprises lies in the fact that there’s a chasm between these heightened expectations and the available resources that your company has to meet these needs. This is what we at Verint call the Engagement Capacity Gap, and it’s a challenge faced by industries around the world.
To see how companies are bridging the Engagement Capacity Gap, we sponsored this study with Harvard Business Review Analytic Services for the publication of the paper, Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-first World.
Including research from Verint and our partners, the report shows why companies are rapidly adopting digital-first customer engagement solutions and adapting to changing customer expectations. In the paper, you’ll hear from Verint customers about their customer engagement journeys and how they’ve used automated solutions to drive growth and customer satisfaction. There’s also insight from industry thought leaders and analysts about the trends that will lead us into 2022.
As the title suggests, you’ll learn how enterprises are finding ways to use automated solutions, including conversational-AI-powered chatbots and intelligent virtual assistants, to emulate your employees’ “soft skills”—the empathy, personalization and predictive service that have become expected from the modern customer.
In this report, you’ll find:
The report is available for download now, right here. Learn more about the findings from this report on January 20 @ 1 p.m. ET for a 30-minute webinar panel with Alex Clemente from Harvard Business Review Analytic Services, Ibrahim Khoury from Alight Solutions, and Heather Richards from Verint. Join us.
Read the recent press release here. If you’d like to learn more about the Verint Customer Engagement Platform, contact us today.
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