1 minute read
By Mike Bookey
Posted in Customer Engagement
Companies around the globe are embracing conversational AI at a rapid pace. This technology is changing the way customers interact with brands, manage and support their workforce, and make use of their data.
Verint is at the forefront of this dynamic and accelerating technology, as recognized by today’s announcement that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021.
This report from IDC—a leading global market intelligence film—assessed the products, services, and competitive fitness of 15 vendors helping organizations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and language recognition, and respond in a way that emulates human conversation.
In their research, IDC explored dozens of conversational AI solution providers and their platforms to learn more about the business value and return on investment.
IDC recognized Verint Conversational AI’s ability to work both on-premise and in the cloud and its out-of-the-box support in 40 languages, as well as its flexibility in building, deploying, and managing conversational AI solutions at both the departmental and enterprise-wide levels. IDC experts lauded Verint’s strong performance in analytics, reporting, and partner relationships.
“Through our work with many of the world’s most respected and trusted brands, we’ve been able to develop conversational AI that fits the rigors and requirements of leading brands to deliver and grow exceptional customer experiences,” says Verint’s Jen Snell, vice president, GTM Strategy, Conversational AI.
“This IDC MarketScape evaluation demonstrates Verint is a leader within the Conversational AI space and validates our belief that brands have an imperative to deliver exceptional conversational experiences as part of their digital transformation strategies for both customers and the workforce.”
You can read an excerpt of the IDC MarketScape report here to learn:
Did you like this story?
Subscribe for more Customer Engagement insights