1 minute read
By David Moody
Posted in Customer Engagement
Verint’s David Moody recently spoke to GovLoop.com about another shift that’s taken place since the pandemic started.
Social messaging is becoming the new citizen engagement channel of choice—in fact, he pointed out that both his mother and mother-in-law, in their 80s, prefer social channels to websites.
Are government agencies ready for this?
Ready or not, it’s time for the public sector to start moving to social messaging if they want to meet people where they are today.
Click here for more about Verint’s Citizen Engagement solutions.
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