1 minute read
By Susanne Pitts
Posted in Customer Engagement
Personalization has become a cornerstone for building brand loyalty today. Customers are demanding a much more individualized approach to customer service than ever before—and they want it fast.
*** Bucci of Pelorus Associates explores how Verint’s acquisition of Contact Solutions advances the Verint portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and personalization—driven by analytics.
Read his blog.
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