2 minute read
By Sarita Fernandes
Posted in Customer Engagement
If, like any business today, you are focusing on improving your customer and employee experiences, you need the right data to drive your initiatives. If your position involves developing or benefiting from your company’s customer engagement strategy, you’ll be interested in learning about the Verint Engagement Data Hub and Engagement Data Management (EDM) solution that can help support your efforts.
To help you get the most out of this year’s Verint Engage Conference, we’ve developed three sessions focused on understanding engagement data and how it can be used. Mark your calendars and add these sessions to your conference agenda using the “build your own agenda now” feature.
Introducing the Verint Engagement Data Hub
The face of business has changed. New digital communication channels have exploded, and you’re interacting with customers more than ever before, in new places and more ways. Data collected from these customer interactions and feedback can be hugely valuable to the success of your business. But too often it is locked away in silos of incompatible data. Attend this session to learn how the Verint Engagement Data Hub addresses this problem, consolidating customer engagement data in a cohesive format: simplifying enrichment, data management and compliance, and unleashing its full power.
Power-up with EDM
Verint Automated Quality Management (AQM), Interaction Analytics, and other applications already provide you with great information about your customer engagement, customer experience, and employee performance. But what if you could drive even more value and deeper analysis? Join this session to hear how Verint AQM and Interaction Analytics can be turbocharged by using Verint Engagement Data Management—and how the Verint Engagement Data Hub can elevate the insights and results you can drive from the review of your quality and feedback data.
What Is Verint Engagement Data Management and What Can You Use It For?
The importance of your customer engagement data, and the challenge of managing it, are increasing and accelerating. Now is the time to break the dependency between your data strategy and your communication platform strategy. In this session you will learn about some key use cases for Verint Engagement Data Management and see how the power behind the Verint Engagement Data Hub can help. You’ll also hear the practitioner view on engagement data challenges and how to overcome them to drive CX success.
Check out these blogs for more insights:
Power Up Your Customer Engagement Data
Is Your Customer Engagement Data Done Right?
See you at Engage!
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