2 minute read
By Camden Patterson
Posted in Customer Engagement
The payment card industry has spoken--change is coming. The Payment Card Industry Council recently released highlights for the proposed changes within version 3.0 of the PCI Data Security Standard (PCI DSS), pending further edits made from industry feedback during the comment period. The final version will be announced in November and become effective January 1, 2014.
Based on feedback from the payment card industry and application/software vendors, the updates are designed to help organizations by adding more flexibility and guidance for integrating card security into everyday business activities. The measures outlined in the new standards should help better protect businesses and customers by focusing on increasing education and awareness. The lack thereof around payment security, combined with poor implementation and maintenance of the PCI standards, have driven the need for these revisions.
With the new standards’ increased flexibility, the expectation is that organizations will customize their approaches to addressing risks and problem areas. The updated version of the PCI DSS is intended to:
The existing 12 security areas governed by the PCI DSS will remain consistent in the new version. In addition, merchants processing card payments for customers will still have to adhere to the standards in order to stay PCI-compliant.
How Can Verint Help?
Verint’s PCI and Recording Encryption can help organizations protect data during credit card transactions with features such as card security code removal. This solution provides an integration interface allowing users to pause the audio and screen recording while sensitive data such as the card verification code or card security code is being entered into the contact center software. Impact 360 Recording provides security options that help organizations stay compliant with the PCI DSS.
Read more about the proposed changes in the new version at the PCI Security Standards Council Website. PCI DSS 3.0 will be published on Nov. 7, 2013. The new standards become effective January 1, 2014, but to ensure adequate time for the transition, version 2.0 standards will remain active until December 31, 2014.
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