2 minute read
By Craig Seebach
Posted in Customer Engagement
By understanding and having actionable intelligence on work, people and processes, companies can make smarter decisions on how to optimize their resources and workloads to meet customer service goals. Following are six commonly overlooked opportunities to increase capacity and productivity.
Not all operations capture all of these opportunities. In fact, most organizations we work with will focus on one or two based on their specific business goals, such as:
Verint’s Impact 360 Workforce Optimization for Back-office Optimization solution can help uncover substantial opportunities to increase capacity and productivity. Have you undertaken any of the six tactics described here? Share your story with us below.
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