2 minute read
By Susanne Pitts
Posted in Customer Engagement
CX Megatrends to Watch in 2022
August 10; CRMXchange webinar
Join Verint’s Kelly Koelliker, Senior Director, Content Marketing, at 1 p.m. ET as she participates in this panel discussion. Are you curious about the most important trends for 2022? The panel will cover a variety of topics that will change customer interactions, such as how customer demands for digital engagement are changing—and best practices to handle service inquiries over social messaging channels.
Harnessing Cognitive Computing and AI
August 17; KMWorld Roundtable
Join Verint’s John Chmaj, Sr. Director, Product Strategy, Knowledge Management at 2 p.m. ET as part of this roundtable. A new era of cognitive computing is unfolding, and its impact is already being felt across industries—from preventative maintenance at manufacturing plants, to patient diagnosis at hospitals and the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications are another story. Join the roundtable to hear more.
Analyst Webinar: The Total Economic Impact of Verint
August 24; CRMXchange webinar
Join Verint’s Tracy Malingo, Global VP & GM, Intelligent Self Service, and featured guest Dean Davison, Manager, Principal Consultant, Forrester at 1 p.m. for this content. The pace of digital transformation has been so fast, organizations are challenged to choose which new innovations and automation technologies to invest in. What’s the ROI of these new solutions? According to a new Forrester Consulting Total Economic ImpactTM study commissioned by Verint, customers of Verint Customer Engagement Solutions (CES) can benefit from a 391% ROI over three years with a payback period in under six months.
Tracy and Dean will host this one-hour webinar and discuss the study findings and just how this ROI can be achieved. For example, Forrester calculates Verint CES customers:
Customer Experience Management for Driving B2C Growth
August 25; Destination CRM Webinar
Join Verint’s Eric Head, VP, Experience Leadership, as part of a 2 p.m. ET panel. Customer experience management (CEM) platforms will be a crucial growth driver of the business-to-consumer (B2C) sector in the next decade. The market for CEM solutions is estimated to grow 18 percent annually through 2027, with eventual sales hitting $27 billion. This market is hot right now for a reason. Large consumer B2C companies need data-centric, artificial intelligence-enhanced solutions to drive efficiencies for, and interactions with, their customers. Is your company considering a CEM strategy to propel future growth? Eric will cover how CEM insights can help prioritize your business’s next improvement and how leading B2C companies use CX to improve KPIs and ROI.
Join us for all these events!
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