Verint Speakers in December: Leveraging Emerging Technologies to Meet Evolving Employee and Customer Expectations

December 1; Online event on LinkedIn Live

The next Let’s Talk Live: Book Club Chat with Celia Fleischaker, CMO of Verint, and Paul Greenberg, Founder & Managing Principal of The 56 Group, will be on December 1 at 1 p.m. ET for 30 minutes on LinkedIn Live. Sign up here. Celia and Paul will be chatting about Paul’s latest book, The Commonwealth of Self-Interest: Business Success through Customer Engagement.

A few of the things they will be chatting about include:

The aim to delight customers—to overachieve on customer experience
The connection between employee experience and customer experience
The competitive advantage of focusing on customer value.

Enterprise Strategies for Leveraging Emerging Technologies to Optimize the Consumer Experience

December 14; IDG Virtual Roundtable (online event)

Join Verint’s Heather Richards, Vice President, Go-to-Market Strategy, Digital-First Engagement, CIO.com, and other business technology leaders from around the country at 1 p.m. ET for a virtual IDG-moderated roundtable on how emerging technologies can be leveraged by organizations to optimize and sustain consumer experiences. Meeting customer expectations has never been more complicated. Consumer behaviors and attitudes are evolving at an accelerating rate in markets that have rarely been more competitive or subject to disruption. One constant, however, has held steady: the need to deliver seamless and intuitive experiences that minimize friction between consumers and what they want. Addressing this imperative, however, is no easy task for companies of all sizes across all industries. Enterprise infrastructures have become more complicated and fragmented—and channels of engagement have multiplied greatly. Adding insult to injury is the fact that consumers expect to be served in a rapid, convenient and secure manner.

Over the course of this executive discussion, we will explore:

How organizations are developing strategic frameworks that ensure customer centricity to address the constantly changing demands of consumers

The operational imperatives to put in place the right people with the right competencies in the right organizational structures to stay aligned with consumer expectations

What priorities leaders should establish to future-proof their customer engagement strategies; and

The role that emerging technologies—such as AI/ML, big data analytics, and automation—can play in creating seamless and intuitive lines of communications across all channels securely and cost-effectively.

Reimagine the Future of Customer Engagement

December 16; Online event

Join Verint’s Jaime Meritt, Chief Product Officer, Celia Fleischaker, Chief Marketing Officer, and Jake Burns, AWS Enterprise Strategist, at 4 p.m. ET for this session. After more than a year of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home—and these trends require new approaches for engaging customers and employees. How are leading brands adopting cloud technology while balancing remote and in-office staff? How are they using technology, automation, and a hybrid workforce of humans and bots to meet higher customer and employee expectations? Join this panel to learn more.

The Future of Work Is a Conversation with a Machine You Can Trust

December 16; IQPC Customer Contact Week (CCW) in Las Vegas, Nevada (Caesars Forum)

Join Verint’s Jen Snell, VP GTM, Conversational AI, at 1:45 p.m. PST for this session. Today’s modern workforce expects to collaborate with technologies rather than simply wield them as tools. AI is not just technology but also a key aspect of your company culture that is redefining work and the workplace. As AI becomes increasingly integrated into businesses, we must evolve our approaches not only for processes, but for outcomes as well. Everything from workflows to information transfer to company values is impacted by the prominent role of AI and digital-first technologies. Likewise, a generation of AI natives is entering the workforce—their expectations of the technology and leveraging it in their work put new demands on both companies and usable solutions. This talk will address the changing impact of AI and digital-first technologies for business and how employees push the technology to more immediate value.