Verint Speakers in February: Providing a Great CX During the Labor Shortage

How to Provide a Great Customer Experience During the Labor Shortage

February 2; CRMXchange online event

As hiring and retaining employees becomes a greater challenge, the gap between your workforce capacity and your customer needs is widening. Join Ventana Research’s Keith Dawson, Vice President & Research Director, Customer Experience, and Verint’s Kelly Koelliker, Senior Director, Content Marketing, at 1 p.m. ET as they discuss key strategies to close this gap and continue to provide the experience your customers demand.

On this webinar, you’ll learn:

How customer experience is a team effort – expanding beyond traditional contact center agents
How to attract and retain top employees with increased competition among organizations
How to equip your employees with the tools they need to be engaged and empowered
How digital-first engagement can offload some work from your agents.