Verint Speakers in January: Improving CX in a Digital-First World and Driving Performance in 2022

Trends in Conversational AI for 2022 and Beyond

January 18; Online Event

Join Verint’s Jen Snell, VP, Go-to-Market Conversational AI, as she participates in this 2 p.m. ET roundtable. In the coming year enterprises will look at various technologies to improve their customer experience initiatives—one of the fastest growing solutions to support this is Conversational AI. Whether you want to implement this into your organization to support 24 hour-customer support or as part of a larger cost savings effort, you’ll need to know some things to make the most of those investment dollars.

This roundtable will discuss:

Defining flexible technologies that enable the true power of conversational AI
Delivering faster responses and better customer experiences in the contact center
Utilizing native languages to support a more diverse customer base
How the pandemic has impacted user behavior with conversational AI
Gaining consumer trust with a digital-first approach
Automating customer engagement with conversational AI-based video bots
How conversational in-call assistants use biometric authentication, noise cancellation and more

Engage22 Online Keynote: How to Drive Performance and Success in 2022

January 18; Online event

Join Jamil Qureshi, Performance Coach & Psychologist at 10 a.m. GMT for this engaging content. Are your teams and business equipped to succeed? What are the right attitudes and mindsets for better performance? How do you inspire your workforce to embrace change, technology in a disrupted world? It has never been more important to create a new way of thinking to enable a new way of doing. We must be ‘human-led, technology-enabled’, with a dynamic culture prepared for success. Leading performance coach, Jamil Qureshi, will take us through a practical understanding of how to cultivate mindsets and optimise your talent. Join this session where Jamil will share his thoughts on how to change behaviours by changing the way we think, take responsibility for our own actions, and create a mindset for performance and growth. You can put any questions to Jamil at the end of the live session.

Improving Customer Experience in a Digital-First World

January 20; Verint and Harvard Business Review Analytic Services Webinar

Join the following panel at 1 p.m. ET for this insightful event:

Alex Clemente

Managing Director, Harvard Business Review Analytic Services (HBR-AS)

Ibrahim Khoury

Director of Product Development and Innovation, Alight

Heather Richards

Vice President of GTM for Digital-First Engagement, Verint

Businesses increasingly see customer engagement (CE) as a competitive differentiator and a catalyst for improving business performance. But too often, there’s a disconnect between what businesses want to do with CE and what they can achieve. This disconnect has become even larger during the pandemic, disrupting many physical channels companies use to engage with customers. In global survey of nearly 2,300 organizations, researchers scored companies from 0 to 100 on their preparedness to engage customers. The average score of 41 highlighted a business weakness on CE.

On January 20, in a live, interactive HBR-AS webinar, managing director Alex Clemente will share the results from this survey about the areas of CE businesses struggle with—and data-driven strategies for improvement.

He will then lead a discussion with Ibrahim Khoury, director of product development and innovation at Alight, and Heather Richards, vice president of GTM for digital-first engagement at Verint, on how organizations can use technology and automation to create a better customer experience (CX). They will discuss:

Challenges businesses face in providing the CE they aspire to
How the pandemic magnified the need for better CE systems
Why new technologies can help build a better CE
How businesses can use AI tools to better analyze CE data
Why incorporating a human element in CE is crucial
As customer expectations continue to grow, savvy organizations are figuring out how to rise to meet CE challenges—often investing in cloud-based CE and CX solutions.

Register today to discover how to automate and scale the soft skills critical to a differentiated customer experience—and join HBR-AS and these CE experts on January 20.