1 minute read
By Susanne Pitts
Posted in Customer Engagement
Digital Banking's Role in Maintaining Customer Relationships
July 7, 2 p.m. ET; Webinar series
Join Verint’s Kerim Tumay, Vice President of Marketing, Kiran Analytics (a Verint Company), Eric Head, Vice President, Experience Leadership, and Karly Szczepkowski, Research Analyst, for the third of this three-part webinar series called “Banking Customer Experience Data.” Across banking, companies focus on expanding relationships they have with existing customers as a way to increase loyalty, boost revenue, and gain market share. Measuring and managing the customer experience can shed light on the most effective ways to achieve these goals.
This third webinar continues to expand on our latest consumer CX research: Digital Banking's Role in Maintaining Customer Relationships. Digital self-service plays a huge role when customers consider expanding their relationships with a bank. As many banks pursue a digital-first or digital containment strategy, it's important to understand that channel's impact on the full customer journey. Join this panel to learn more.
Best Practices: The Future of Workforce Optimization
July 13; CRMXchange webinar
Join Verint’s Kelly Koelliker, Senior Director, Content Marketing, at 1 p.m. ET for this panel discussion. To best optimize a workforce, companies need to combine workforce management, quality management and other contact center tools into one console to oversee call center performance. Kelly will specifically spotlight best practices to optimize quality management and workforce management for today’s trends around remote work, increased digital interactions, and automated bots. She’ll also address how a combined WFO cloud platform amplifies benefits to employees, customers and an organization.
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