Verint Speakers in March: Earning Customer Loyalty with a Strong Customer Experience

Shift CX – Germany: Improving CX and Customer Service with Online Communities

March 9; Online Webinar 

Join Verint’s Jon Allen, Vice President GTM Strategy, Digital-First Engagement, Community, at 1:10 p.m. German time (GMT+1). Learn how companies such as Sage, Olympus and Titleist use Community to improve CX and customer service, improve scale to manage growing customer demand, deepen engagement for insights, and influence buying decisions to grow revenue.  

Consero: KnowledgeBridge: Data-Driven Customer Experience: Delivering Value and Building Trust

March 20-22; Coral Gables, Florida 

Join Verint’s Eric Head, VP GTM for Experience Management, as he presents this content at 9 a.m. ET on March 21. There are key steps to fixing QA and CSAT scores that contact centers need to know. 

• Delivering the right value at the right moment of time
• Developing the capability to listen to your customers across all channels and devices in real or near-real time to truly understand their needs and where they are in the buying journey
• Build trust and loyalty by providing only relevant, engaging customer experiences 

Join Eric as he explores these topics and helps you improve your contact center.  

CIO Summit North America: How to Improve the Automated Customer Experience through Digital-First Engagement

March 22-24; GDS Summit online event 

Join this Fireside Chat with Ibrahim Khoury, Director of Product Development and Innovation, Alight Solutions and Verint’s Jen Snell, VP of GTM for Conversational AI, at 9:45 a.m. ET on March 24. With more and more customers interacting in digital channels—yet still expecting the same level of service they’d get from a human agent—companies have had to quickly adopt a holistic CX approach. The boom in digital-first engagement has been met by a range of sophisticated solutions that allow companies to not just meet these rising customer expectations, but also provide actionable resolutions—even amid major disruptions and changing customer behaviors. 

You’ll hear from a digital-first engagement pioneer in this session. Ibrahim Khoury discusses how Alight’s use of “Lisa,” a conversational AI-powered virtual assistant created by Verint and capable of empathetic, personalized, and human-like interactions, has been able to quickly adapt to changes in needs from its clients’ employees. Together with Jen Snell, Khoury will also discuss the rapid rise in sophistication in digital-first technology including conversational AI and how this progress allows a company to quickly react to change. Khoury will shed light on how Lisa proved invaluable at the onset of the pandemic as workers were suddenly required to work from home and began asking COVID-19-specific questions. 

New Dynamics Influencing the Engagement Capacity Gap

March 23; Verint Webinar 

Join Colin Shaw, CEO and Founder of Beyond Philosophy, and Verint’s Jenni Palocsik, Vice President, Insights, Enablement and Experience for this content at 11 a.m. ET. Organizations are starting to recover from the initial shock and disruption of COVID-19, but customer satisfaction is at its lowest point for 17 yearsⁱ. Is COVID the problem? Constant, rapid change is now the status quo. How can you keep up? New pressures and considerations surrounding declining CX are adding new dynamics influencing the Engagement Capacity Gap and presenting organizations with a host of new challenges and opportunities. 

We surveyed over 2,700 business leaders from industries around the globe to learn how they’re adapting and what’s top of mind. Join this webinar to hear from special guest, Colin Shaw, as he shares his perspective on the state of CX. Colin will join Verint’s Jenni Palocsik to discuss the importance of closing the Engagement Capacity Gap to enhance your customer experience.  

ⁱ American Customer Satisfaction Institute  

AI-Powered Self-Service: The Next Step in Empowering Your Customers

March 30; Destination CRM virtual webinar 

Providing a well-implemented self-service strategy within your organization will help you meet your customers where they are and expand interactions with your brand. Join this panel of experts, including Verint’s Brian Yang, Senior Director of Product Management, at 2 p.m. ET and learn which AI-powered self-service options are available and how you should plan to incorporate these powerful technologies into your tech stacks and strategic plans.