2 minute read
By Susanne Pitts
Posted in Customer Engagement
Engage21 EMEA Online
September 9; Online Event
Engage21 EMEA Online is Verint EMEA’s year-round virtual event for Verint EMEA customers, partners and wider audience. It is filled with opportunities to learn from customer engagement experts, keynote speakers and other Verint customers who will share their insights, thoughts and experiences. This month join keynote speaker Steven Van Belleghem, Thought Leader, Customer Experience, at 10 a.m. BST for “The Offer You Can’t Refuse,” with insights as only he can present them. Customers expect ease of use, friendly and empathetic staff, omnichannel services and competitive prices. Technology (5G, quantum computing, robotics and AI) is taking CX to a whole new level. As customer expectations continue to rise, Steven explains how to give your customers the offer they can’t refuse.
QATC Virtual Summit for Quality Assurance & Training Professionals
September 20; Online event
Join Verint’s Trudy Cannon, Director, GTM Strategy, and MTD Products’ Samantha Thompson, Quality & Workforce Management Supervisor, and Kassidy Mastney, Quality & Workforce Management Specialist, for “Back to the Basics: Keeping the Employee and Customer the Center of the Quality Experience” at 12:30 p.m. ET. A lot has changed with employees working remotely and customer expectations rising. How do you ensure your quality program continues to meet the needs of both the employee and the customer? Join Samantha and Kassidy to learn how MTD Products went back to the basics and focused on the customer experience to ensure the employee and customer remained at the center of their quality initiative. In addition, get tips about customer experience roundtables and coaching to reinforce good behavior and other techniques MTD Products uses to focus beyond the quality score. Register today.
Consero CX & Contact Center Virtual Forum
Join Verint’s Paul Noone, Vice President, GTM Strategy for Verint Intelligent Interviewing, as he moderates a panel discussion called “Leading with Intention: Best Practices in Recruitment, Training, Engagement, and Employee Empowerment” at 4 p.m. ET. What strategies have you employed to find new sources of talent? How do you keep agents engaged and morale high on a day-to-day basis and through times of uncertainty? What initiatives are you pursuing to encourage diversity and inclusion in your workforce? This panel explores those questions and more.
CIO’s Future of Work Summit: The Workspace Revolution
September 21-23; Online event co-sponsored with AWS Marketplace
Join Verint’s Dave Singer, Vice President, GTM Strategy, Workforce Engagement, for this on-demand session called “How to Close the Engagement Capacity Gap by Engaging Your Workforce.” Are you prepared for rising customer expectations and a rapidly changing workforce? Watch this session to uncover how digital disruption, a change in customer behavior—and a change in workforce are creating an Engagement Capacity Gap. See how Verint can uniquely solve for this problem through our vision for the future of work.
Join us for all these events!
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