Focus Your Back Office on the Customer vs. the Transaction
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Dallas: A City with a Mission Statement and Humming with Inspiration
Engage18: On The Inside A city with a mission statement . That's one way to describe Dallas. According to the Visitdallas.com website, Dallas is on a mission to become one of the top convention destinations. As Verint moves closer to the opening of…
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Verint Speakers: AI and Automation, IVAs, Global Research Findings
Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More Customer Interview Series “Smooth Sailing Ahead with Analytics and Automation” April 3 Webinar What happens…
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How to Make Intelligence the Foundation of Your Self-Service Strategy
What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent? Artificial Intelligence has the potential to redefine what’s possible in self-service. If…
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Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018
Shawn Achor, founder, GoodThink, Inc . and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential…
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Defining the Human Age: A Digital and Ethical Challenge
Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors . But it’s not just brands…
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Visiting The Big D in May? Get Engaged with The World’s Tallest Cowboy
Engage18: On The Inside The tallest cowboy in Dallas. Big Tex is a 55-foot statue of a cowboy that sports denim jeans, a plaid shirt, and of course, an awesome 95-gallon cowboy hat and a pair of high-stepping size 96 cowboy boots. Big Tex is designed…
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Why Are Simple Customer Service Requests Sometimes So Frustrating?
Just recently I was trying to pay for something, and my ATM card was declined. I was very embarrassed, even though the reason was simply my card had expired. When I called the bank, it turned out they had updated my address for everything except the…
