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Communities: The Best Kept Self-Service Secret in Customer Experience

By Verint Connect Member

On Tue, Oct 13, 2020 0
Growth of Artificial Intelligence Increases Needs for the Humanities

By Verint Connect Member

On Mon, Oct 12, 2020 0
How Transparent Are Your Back-Office Operations?

By Mary Lou Joseph

On Thu, Oct 08, 2020 1
Happy CX Day and Customer Service Week!

By Verint Connect Member

On Tue, Oct 06, 2020 0
Pandemic, Practicality, and Purpose. The 2020 Cloud

By Paul Stockford, Chief Analyst, Saddletree Research

On Mon, Oct 05, 2020 0
Verint Speakers: Assuring Quality and Compliance, Empowering a Productive Workforce, and Designing CX for Success

By Susanne Pitts

On Thu, Oct 01, 2020 0
How to Build a Successful Online Community—We’ll Tell You!

By Susanne Pitts

On Wed, Sep 30, 2020 0
Join Us! Webinar: How to Accelerate Contact Center Transformation on AWS

By Verint Connect Member

On Mon, Sep 28, 2020 1
Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

By Verint Connect Member

On Thu, Sep 24, 2020 0
Verint Speaks to Forbes: Convergence of Financial Institutions’ Risk Management Aided By AI

By Susanne Pitts

On Tue, Sep 22, 2020 0
Compliance Fines Don’t Care Who Pays Them—Here’s a Fine Way to Avoid Them

By Iain Daws

On Thu, Sep 17, 2020 0
Why Healthcare Organizations Need an AI Strategy

By Jerome Brown

On Wed, Sep 16, 2020 0
The Hidden Costs of Open-Source AI Solutions

By Mike Bookey

On Mon, Sep 14, 2020 0
Security and Artificial Intelligence Equals Bottom Line Benefit for Financial Institutions

By Verint Connect Member

On Tue, Sep 08, 2020 0
Did You Hear? Verint Wins AI Breakthrough Award for the Third Consecutive Year

By Verint Connect Member

On Thu, Sep 03, 2020 1
Verint Speakers: Choosing Cloud First, Innovating with WFM, Using Robots and IVAs Effectively, and Thriving Remote Employees

By Susanne Pitts

On Tue, Sep 01, 2020 0
5 Proven Ways Knowledge Management Improves CX

By Avanti Joglekar

On Thu, Aug 27, 2020 0
The Reality of Convergence: Why an Integrated Approach to Cyber and Physical Security Mitigates Risk

By Matt Tengwall

On Tue, Aug 25, 2020 0
Top 10 Best Practices for Optimizing Post-Call Interaction Surveys Using IVR (Part Two)

By Charlie Danoff

On Thu, Aug 20, 2020 0
Electric Utilities Boost CSAT and ROI by Making CX a Bright Spot

By Verint Connect Member

On Wed, Aug 19, 2020 0
Did You Hear? Verint AI and Analytics Solutions Receive Highest Customer Satisfaction Scores in New Report

By Verint Connect Member

On Mon, Aug 17, 2020 0
Don’t Hide Your CX Light Under a Bushel: How to Tell Your Story with a Microsite

By Verint Connect Member

On Thu, Aug 13, 2020 0
Modernize Live Chat with an AI Chatbot

By Verint Connect Member

On Wed, Aug 12, 2020 0
Top 10 Best Practices for Optimizing Post-Call Interaction Surveys Using IVR

By Charlie Danoff

On Wed, Aug 12, 2020 0
Top Tips for Banks to Know for Reopening After COVID-19

By Matt Tengwall

On Tue, Aug 11, 2020 0

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