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By Verint Connect Member
I love to see new stats and research about the future of customer engagement. If it’s research-backed and numbers-driven, then count me in! These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the…
Last week Verint announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. The new capabilities enable Verint to deliver…
Engage 18: On The Inside Shaking hands might be one of the universal acts of the human experience that, for some, appears to have faded off into “things old folks” did back in the day. The tradition of shaking hands has roots that date back to the…
By Verint Connect Member
I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and riddles…
By Verint Connect Member
Many of you have heard me say before in blogs, articles and at events that Verint has an unwavering commitment to developing customers for life. And we’re not letting up in 2018—we’re full speed into the year and more committed than ever. Our latest…
Engage18: On The Inside The perfect restaurant . Most of us have that one restaurant that we love. That one restaurant that has become our go-to. We may have labeled it as such based on the range of food selections that it has, the quality of service…
Although we're seeing an increase in its use and function, the term automation is not an entirely new concept. It is an evolving process that adapts as technology develops; it started with data and application integration, moved to rules-based process…
By Verint Connect Member
In our The Road to Success: How to Become a “Best-in-Class Back-Office” Organization study, we found that one of the unique characteristics of today’s leading back-office organizations is their adoption of robotic process automation (RPA) technology.
Providing one-stop financial services to current and former members of the military and the Department of Defense and their families, Navy Federal Credit Union is the world's largest credit union with more than 7.5 million members, $90 billion in assets…
By Lori Peterson - Vice President of Financial Compliance and Business Development
As the world grows more complex, compliance regulations have made recording more important than ever. However, recording today involves far more than capturing calls—we must also include IM, video, desktop screens, app/screen sharing, white boarding…
Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. Executives…
Strata Data Conference “Your Enterprise AI is Only as Good as Your Data” March 6; San Jose, California Joe Dumoulin, CTIO at Verint Next IT, will present “Your Enterprise AI is Only as Good as Your Data” at 3:30 p.m. PT. Attendees will learn about…
By Verint Connect Member
In my new blog for Customer Think , I discuss how the impact of the back office should not be underestimated when discussing the customer experience.
Well, are they? We all probably understand that in today’s highly competitive and personalized marketplace, customers want to engage with you on their terms—whenever and however they want. However, one omnichannel size does not fit all.
Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for…
By Verint Connect Member
A reminder that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. Did you…
By Verint Connect Member
This week as we celebrate Valentine’s Day, it’s a good time to remember the role that emotion plays in customer service. Have you thought about that before? If you haven’t, consider how your positive feelings about a brand partly arise from the good…
The world is full of old and new—few of us go through day-to-day life the same way we did ten years ago. However, some things—like traffic!—remain essentially the same. Engaging customers is no different. The old and the new have been coexisting for…
Reacting after the fact to an unforeseen security event used to be the only option for bank officials. But now, as financial organizations are facing a new risk paradigm that encompasses both cyber and physical threats, the level of intelligence needed…
Maybe you haven’t thought about this yet, but are you aware that contact centers are now using automation to modernize quality management? Automated Quality Management automates scoring of up to 100 percent of agent calls, ensuring modern, employee…
AI is a reality today because recent advances in AI technology have made machines more intelligent. By itself, AI technology doesn’t provide much value. However, when incorporated into an organization’s customer engagement strategy and overall business…
MarTech Magnified: Evolve Your Marketing with Changing MarTech February 2; Tysons Corner, Virginia Verint’s Nancy Porte, vice president, global customer experience, will be part of a panel presenting “Customer Experience, Customer Success, Customer…
By Verint Connect Member
In my last post on automation and AI , I discussed how conversational AI-powered intelligent virtual assistants (IVAs) are generating a large amount of interest in the customer engagement industry. That post continues a theme that we see in the media…
By Verint Connect Member
Never underestimate your customers’ ability to support each other and your CX program. As companies and customer experience (CX) professionals evolve digitally, many have already taken the plunge into public social networks, such as Facebook, Twitter…
By Verint Connect Member
In today’s ultra-competitive market, Customer Experience (CX) is a strategic imperative that is helping market leaders aggressively grow their business through new customer acquisition and existing customer retention. However, even market leaders need…