To subscribe to this blog and receive notifications when new articles are posted, click the notifications button below.
By Verint Connect Member
Enriching customer interactions, optimizing the workforce and improving enterprise processes are primary goals for many organizations today as part of a comprehensive customer engagement optimization strategy. I recently met with a Verint customer, one…
During the BAI Retail Delivery conference in Chicago last month, I had the opportunity to sit down with several retail banking executives and hear about their branch transformation initiatives—as well as some of the challenges they are tackling. Although…
By Verint Connect Member
Customer experience professionals are a unique breed. Most days probably feel more like being an IMF secret agent from Mission: Impossible than a CX leader. It can be overwhelming, but you’re a pro and are passionate about your customers. So we know…
By Matt Marshall - Sales Engineer, Video and Situation Intelligence Solutions
One of the biggest advantages of Verint’s EdgeVR is the ability to capture ATM transaction data and marry it to corresponding video. Setting up this capability in an EdgeVR is a quick and easy three-step process. First, you need to be able to see the…
Today Verint announced its participation in December conferences and webinars: The Customer Journey Made Simple December 4; Webinar with DMG Consulting Verint’s Alain Stephan, global vice president, customer analytics, and DMG Consulting’s Donna…
Would you like to know how to reliably determine what customers really want from the businesses they engage with? Then plan to attend a free webinar on Thursday, December 4 at 1 p.m. ET called “The Customer Journey Made Simple” with Donna Fluss, a highly…
By Verint Connect Member
The holiday shopping season is upon us. Increased crowds of shoppers present unique security challenges for retailers of every size. With the chaos of Black Friday right around the corner, stores are bracing themselves for an up-tick in internal and external…
By Verint Connect Member
Shakespeare once suggested that the labels we give things don’t really matter. While it is futile to word-duel with the Bard, I suggest he may be wrong. The words and the labels we give things matter. For example, take the name of a common workplace…
By Verint Connect Member
I love to read—I’m voracious. From the sides of the morning cereal box, to magazines, to books, to blogs, to tweets, and back again—I’m reading. If I have more than 30 seconds between tasks, you’ll find me head-down reading on my iPhone. No shock, then…
By Hilda Blasius, Product Support Engineer
Did you know that you can use Verint Enterprise Feedback Management (Version 7.1 and higher) to route participants to a website after submitting a survey? You can easily redirect to a company web site or another survey by following the simple steps below…
As technology and customer preferences have changed, banks have expanded their operating models and added services that helped enable their customers to interact with them in new ways. Automatic teller machines (ATMs) provided another way for customers…
Back in 2008, a major North American financial services firm was experiencing a lot of unplanned overtime, which led to high turnover, which led to more unplanned overtime. The market was going all sorts of ways they couldn’t predict, and they found themselves…
Believe it or not, it’s almost Thanksgiving. What this means for retailers is it’s almost time for an onslaught of customers with big expectations and little time (and patience). How can retailers help ensure that customers have the positive experiences…
Today Verint announced its participation in a variety of global November conferences and webinars: Customer Interaction Analytics Is the “New Black” November 5; Webcast Verint’s Daniel Ziv, vice president, voice of customer analytics, and Firstsource…
By Verint Connect Member
It is becoming increasingly clear that the need to deter bad behaviour on the trading floor is intensifying. In an October 27 online Reuters article , the Deputy Governor of the Bank of England stated that financial market scandals are not limited to…
IBM chose Verint as the winner of the IBM Big Data & Analytics App Throwdown at IBM Insight 2014 this week! Verint was recognized for our cloud-based solution for capturing engagement analytics which provides insights for our customers to view and improve…
By Verint Connect Member
Some things are just meant to go together—like peanut butter and jelly, a toothbrush and toothpaste, or a hammer and nail. The same is true for customer and employee engagement. Before you can truly focus on optimizing customer engagement or improving…
Are you looking for ways to glean important insights from your customers—then make business-impacting decisions from them? Then plan to attend a free one-hour webinar on Wednesday, November 5 at 11 a.m. ET called “Customer Interaction Analytics Is the…
Research has shown that companies with highly engaged employees perform better financially and have higher customer satisfaction. Yet many organizations fail to provide employees with the four key elements for meaningful engagement: 1. Clear goals that…
Figuring out how to deliver the “branch of the future” can be a daunting task in an ever-changing marketplace. Do you know what your customers want, need or expect now? Have you asked them? And if you have, what changes are you thinking of making based…
By Verint Connect Member
The leaves are falling, it’s getting colder and the Halloween decorations are everywhere. If you’re like many of us, it’s also the time of the year that we begin to panic and say “How is it almost November? What happened to summer?” At home, we’re trying…
By Verint Connect Member
More and more organizations today are developing strategies to put in place with the goal of exceeding customer needs and expectations. This week Verint took part in a Frost and Sullivan Executive MindExchange conference focused on customer contact and…
As the world grows more complicated—and fraudsters more sophisticated—by the day, organizations find themselves needing to anticipate, analyze and act on important information more quickly than ever. Recently Nancy Treaster, SVP and GM of Verint’s Enterprise…
I was recently taken with one organization’s description of how they view their business—through the 5 Vs: Volume : The business unit of this large financial services firm dealt in billions of transactions. Velocity : Due to the nature of the transactions…
By Verint Connect Member
National Customer Service Week 2014 is a wrap! It’s always good to take a week to focus on how well we (that's the royal "we") serve our customers and future customers—after all, it’s the most important thing any organization does. In keeping with that…