Our latest insights

To subscribe to this blog and receive notifications when new articles are posted, click the notifications button below.

  • Balancing Fraud Prevention with the Customer Experience

    By 

    Recently Verint’s Claire Richardson, Vice President of Workforce Optimisation Solutions, EMEA, sat down with Professional Security Magazine Online to discuss how organizations can carefully balance their need for security with maintaining a positive customer…

    0

  • Retail Analytics Technology Takes Off

    By  Verint Connect Member

    Part of the Verint video surveillance offering includes retail analytics, which is helping to change the way retailers do business. In the dynamic retail market, video analytics are becoming increasingly popular as retailers seek to streamline operations…

    0

  • Praise Makes a Difference

    By  Verint Connect Member

    Gallup, Inc. research has concluded that a lack of recognition or praise for doing good work is responsible for a 10 to 20 percent difference in revenue and productivity. What's more, employees who report that they're not adequately recognized at work…

    4

  • A Fantastic Week at Driving Innovation in Orlando, Florida

    By 

    Driving Innovation has wrapped up in sunny (and rainy) Orlando! Attendees spent the week networking with each other, sharing best practices and ideas, and gaining new ones to take back to their organizations. They enjoyed last night’s amazing and entertaining…

    0

  • Day Three of Driving Innovation Celebrates Customers

    By 

    Day three of Driving Innovation has continued the great momentum from days one and two! Verint’s Ryan Hollenbeck, senior vice president, global marketing, provided an overview of Verint’s customer experience program for attendees at the opening session…

    0

  • Driving Innovation Executive Summit a Success

    By  Verint Connect Member

    Today the second annual Verint Executive Summit took place at the Verint Driving Innovation global user conference in Orlando, Florida. More than 50 executives discussed how customer-centric organizations can optimize omni-channel engagement, deliver…

    0

  • Two Compelling Days at Driving Innovation

    By 

    What a two days it’s been at Driving Innovation! For the last 24 hours, approximately 1,000 attendees have been enjoying energetic and inspiring sessions, a lively Technology Showcase spanning Verint and KANA Software solutions, a wide variety of sessions…

    0

  • Robyn Benincasa Upgrades “Teamwork” to Human Synergy

    By 

    Today, two-time World Champion Eco-Challenge Adventure Racer and San Diego firefighter Robyn Benincasa shared with Driving Innovation conferences attendees “How Winning Works: The Essential Elements of Human Synergy.” Or, as she also puts it, “that magic…

    0

  • Customers and Partners Gathering for the Verint Global User Conference

    By 

    Verint customers and partners are gathering today in sunny Orlando, Florida from around the world for The Verint Driving Innovation™ global user conference at the Hilton Orlando Lake Buena Vista Hotel. Attendees will enjoy a wide variety of sessions,…

    0

  • Tech Tip: Quick Tips to Avoid Spam Filters When Sending Surveys

    By  Verint Connect Member

    Getting your message to the correct recipients is not always easy; however, Verint Enterprise Feedback Management (Version 7.1 and higher) can help. While you can’t make everyone on your email campaign list add your organization to their coveted “trusted…

    2

  • Peer and Executive Networking at Driving Innovation 2014

    By  Verint Connect Member

    The Verint Driving Innovation™ global user conference will take place next week, June 9-12, at the Hilton Lake Buena Vista in Orlando, Florida. This year’s conference program takes an in-depth look at how organizations are leveraging Actionable Intelligence…

    0

  • Verint Speaking in Europe and Asia in June

    By 

    Today Verint announced its participation in three global conferences in June: Financial Services Winning Insights June 5; London, England Verint’s Claire Richardson, vice president, workforce optimization, EMEA, will present “Transforming Customer…

    0

  • Transforming Your Bank Branch into a Proactive Sales Engine: More Tips

    By 

    In our previous blog , we introduced two ways that your financial institution could transform its branches into more proactive sales engines . Let’s briefly review them before diving into our next tips. First, begin by conducting a sales productivity…

    0

  • Creating a Workforce Optimization Center of Excellence

    By 

    Improving the customer experience and increasing loyalty—while actually helping the bottom line long-term—really is possible. However, it requires a structured and deliberate focus on maximizing the effectiveness of your workforce optimization solution…

    0

  • The Role of Workforce Optimization in the Blended Front- and Back-Office Environment

    By 

    The trend toward bringing the management of the front office and the back office together in the enterprise continues to gather momentum as evidenced by the year-end numbers gathered by Saddletree Research in conjunction with the National Association…

    0

  • BO WFO in Action: Vision Insurer Enhances Employee Engagement

    By 

    One of the nation’s largest vision insurers started their journey toward an enterprise-wide performance management program with a simple conversation. One day a claims processor stopped the head of customer care in the hall and asked if he could get the…

    0

  • Using Employee Engagement to Increase Loyalty

    By 

    Organizations worldwide are increasingly looking for ways to engage their employees, encourage their feedback and increase their loyalty. Cynthia Clark’s recent 1to1 media article, Six Ways to Keep Score of Employee Contributions , focuses on how business…

    0

  • Customer Engagement Heats Up at Gartner Customer 360 Summit in Orlando

    By  Verint Connect Member

    Verint and KANA ® , A Verint ® Company, continue to demonstrate our combined capabilities for Customer Engagement Optimization at key industry events, exhibiting at the Gartner Customer 360 Summit in Orlando, Florida from May 19-21. This annual conference…

    0

  • Verint and KANA: The Perfect Match

    By 

    The Verint-KANA combination provides the technology foundation for customer engagement optimization — the next evolution toward creating a truly customer-centric enterprise. The first step was customer service management in the 1980s followed by customer…

    0

  • Tips for Transforming Your Bank Branch into a Proactive Sales Engine

    By 

    Banks are responding to the decrease in consumer branch visits by evolving their operating models from having separate tellers and sales employees to “universal” employees. In some cases, they have modified their traditional layouts to have a single queue…

    0

  • Imagine if You Could Create an Enterprise Framework for Assessing Employee Contributions?

    By 

    Too often the evaluation of employee performance is performed in silos, focused on the particular department’s goals, rather than the overall organization’s goals. In the Corporate Executive Board (CEB) blog post, “ 5 Reasons Your Performance Management…

    0

  • A Back Office Newbie at Society of Workforce Planning Professionals

    By  Verint Connect Member

    I recently attended the annual SWPP Conference in Nashville, Tennessee for the first time. It felt like it was finally time for me to head down and see how much the conference was expanding beyond pure contact center and into the back office and the rest…

    0

  • Desktop Analytics Improves Servicing

    By  Verint Connect Member

    Desktop Analytics (DA) is a relatively new solution that has great potential to deliver value and benefits to contact centers, branches and back-office operating departments by providing transparency into everything that employees do at their desktops…

    0

  • Tech Tip: Creating Scheduling Usage Configurations within Verint Enterprise Workforce Management

    By 

    Are you an administrator using Verint Enterprise Workforce Management as part of your Verint Workforce Optimization solution? If you’re running version 11.1 or higher, did you know that there are two new scheduling usage settings, Resource Constraint…

    0

  • Oracle’s Customer-Centric Journey … and Jeb’s Top Ten

    By  Verint Connect Member

    Kicking off the 2014 CXPA Insight Exchange in Atlanta, Georgia today is Jeb Dasteel, Senior Vice President and Chief Customer Officer for Oracle. In his introduction, he was described as a shining example of “someone taking the customer experience to…

    0