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  • I Contacted My Bank. What Do You Mean, ‘Which Channel?

    By 

    Think like a customer, not a bank. Customers don’t think in terms of channels. They know you as their financial service provider—or one of them—and just want talking to you and banking with you to be easy and convenient. As a financial institution…

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  • Dark Data: There's Light at the End of the Tunnel!

    By  Verint Connect Member

    While customers are always looking for ways to make their big data more actionable, many neglect to consider “dark data” as part of the equation. A recent Gartner advisory indicates that dark data—internal data typically not accessed for analytical purposes…

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  • Back Office and Banking: Putting the Voice of the Customer to Work

    By 

    Join Verint’s Claire Richardson, vice president, workforce optimization at the 4 th Annual Operational & Back Office Excellence in Banking event—which takes place May 28-30 in Barcelona, Spain. On May 29 at 3:15 p.m., Richardson will review how the…

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  • Driving Innovation, the Verint Global User Conference, To Convene in Baltimore June 3-6

    By 

    Driving Innovation, the Verint Systems global user conference, will convene at the Baltimore Marriott Waterfront hotel in Baltimore’s Inner Harbor on Monday, June 3. Now in its 16th year, the sold-out event offers attendees the opportunity to participate…

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  • Are You Personalizing the Customer Experience?

    By 

    Maximizing your investment never goes out of style. Customer experience and workforce optimization initiatives are no exception—employees need the right information at the right time to best serve their customers. Verint’s patent-pending Personalized…

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