By Bob Meara - Senior Analyst, Celent
I had the pleasure of presenting on this topic at Verint’s Driving Innovation 2013 user conference earlier this month. The “branch of the future” is real this time and it’s urgent. Here’s why. Banks, vendors and of course, industry analysts, have been…
By Verint Connect Member
Recently I participated in a virtual panel discussion with six other vendor representatives addressing best practices in quality assurance and analytics. In prior years this session was organized as sixty ideas in sixty minutes, where each vendor would…
By Mary Boozel
By Mark Johnson President & CEO, Loyalty 360
Think like a customer, not a bank. Customers don’t think in terms of channels. They know you as their financial service provider—or one of them—and just want talking to you and banking with you to be easy and convenient. As a financial institution…
By Verint Connect Member
While customers are always looking for ways to make their big data more actionable, many neglect to consider “dark data” as part of the equation. A recent Gartner advisory indicates that dark data—internal data typically not accessed for analytical purposes…
By Jerome Brown
Join Verint’s Claire Richardson, vice president, workforce optimization at the 4 th Annual Operational & Back Office Excellence in Banking event—which takes place May 28-30 in Barcelona, Spain. On May 29 at 3:15 p.m., Richardson will review how the…
Driving Innovation, the Verint Systems global user conference, will convene at the Baltimore Marriott Waterfront hotel in Baltimore’s Inner Harbor on Monday, June 3. Now in its 16th year, the sold-out event offers attendees the opportunity to participate…
By Jerome Brown
Maximizing your investment never goes out of style. Customer experience and workforce optimization initiatives are no exception—employees need the right information at the right time to best serve their customers. Verint’s patent-pending Personalized…
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