The Big D: A Journey to the Past That’s Nothing Short of Inspirational
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Our latest insights
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Dallas: A City with a Mission Statement and Humming with Inspiration
Engage18: On The Inside A city with a mission statement . That's one way to describe Dallas. According to the Visitdallas.com website, Dallas is on a mission to become one of the top convention destinations. As Verint moves closer to the opening of…
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Verint Speakers: AI and Automation, IVAs, Global Research Findings
Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More Customer Interview Series “Smooth Sailing Ahead with Analytics and Automation” April 3 Webinar What happens…
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How to Make Intelligence the Foundation of Your Self-Service Strategy
What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent? Artificial Intelligence has the potential to redefine what’s possible in self-service. If…
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Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018
Shawn Achor, founder, GoodThink, Inc . and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential…
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Defining the Human Age: A Digital and Ethical Challenge
Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors . But it’s not just brands…
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Visiting The Big D in May? Get Engaged with The World’s Tallest Cowboy
Engage18: On The Inside The tallest cowboy in Dallas. Big Tex is a 55-foot statue of a cowboy that sports denim jeans, a plaid shirt, and of course, an awesome 95-gallon cowboy hat and a pair of high-stepping size 96 cowboy boots. Big Tex is designed…
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Why Are Simple Customer Service Requests Sometimes So Frustrating?
Just recently I was trying to pay for something, and my ATM card was declined. I was very embarrassed, even though the reason was simply my card had expired. When I called the bank, it turned out they had updated my address for everything except the…
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10 New & Useful Future Customer Engagement Stats
I love to see new stats and research about the future of customer engagement. If it’s research-backed and numbers-driven, then count me in! These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the…
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Verint Launches New Intelligent Customer Self-Service Capabilities
Last week Verint announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. The new capabilities enable Verint to deliver…
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Verint Engage18: Holding True to the “Shake Hands” Tradition
Engage 18: On The Inside Shaking hands might be one of the universal acts of the human experience that, for some, appears to have faded off into “things old folks” did back in the day. The tradition of shaking hands has roots that date back to the…
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Communities Get Results—You Can’t Escape the Facts!
I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and riddles…
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Developing Customers for Life—And the Offerings to Make It Happen
Many of you have heard me say before in blogs, articles and at events that Verint has an unwavering commitment to developing customers for life. And we’re not letting up in 2018—we’re full speed into the year and more committed than ever. Our latest…
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4 Ways the Verint Engage18 Conference Sessions Will Be Like Your Perfect Restaurant
Engage18: On The Inside The perfect restaurant . Most of us have that one restaurant that we love. That one restaurant that has become our go-to. We may have labeled it as such based on the range of food selections that it has, the quality of service…
