By David Moody
A recent Forrester report 1 (access requires subscription) by Rick Parrish says that initiatives put in place by the U.S. government to improve the customer experience “will start to bear fruit in 2015, as agencies finally break out of their find-and…
Today Verint announced its participation in two January conferences: IQPC Customer Insight & Analytics Exchange: Utilising Big Data January 27-28; London, United Kingdom Verint’s Rachel Lane, Director, Voice of the Customer, EMEA, will lead a “think…
Are you part of a large global enterprise that—through numerous acquisitions—has acquired multiple disparate systems, organizational silos and different measurement metrics? Or, are you part of a smaller organization that afforded functional groups autonomy…
More than ever before, the traditional workplace is evolving to accommodate the changing expectations of today’s employees and customers. From the arrangement of the workplace itself to the skills people possess to creatively meeting consumer demands…
At Verint, we appreciate our customers and partners and wish everyone safe and restful holidays. We look forward to a great 2015!
By Verint Connect Member
Coming together is what Driving Innovation 2015, the Verint Systems Global Customer Conference, is all about. Registration is now open , so be sure to take advantage of early-bird registration discounts! It’s about Verint and KANA coming together to…
By Verint Connect Member
In my last post I emphasized the need to prevent getting “journey-jammed,” focusing too much on a goal too large to handle all at once. Here I’d like to comment on the tactical resolution to getting good, viable data from each journey. First, don’t…
By Verint Connect Member
Many organizations are facing increasing customer demands for higher quality of service, personalized engagement, and an easy, integrated way of doing business. Are you? If so, we invite you to learn more about an Engagement Management offering that can…
By John Wilhite - Application Learning Consultant
Are you using Verint Quality Monitoring as part of your Verint Workforce Optimization solution? If so, did you know that if Customer Feedback is set up to be integrated with Quality Monitoring, a survey can be imported and viewed within Quality Monitoring…
By Verint Connect Member
Have you ever remodeled a home where you wanted to remove a wall, only to be told by the contractor that it was a “load-bearing” wall? That bit of news can sometimes blow a budget, but it’s reassuring to know that the home has structural integrity and…
By Verint Connect Member
Enriching customer interactions, optimizing the workforce and improving enterprise processes are primary goals for many organizations today as part of a comprehensive customer engagement optimization strategy. I recently met with a Verint customer, one…
During the BAI Retail Delivery conference in Chicago last month, I had the opportunity to sit down with several retail banking executives and hear about their branch transformation initiatives—as well as some of the challenges they are tackling. Although…
By Verint Connect Member
Customer experience professionals are a unique breed. Most days probably feel more like being an IMF secret agent from Mission: Impossible than a CX leader. It can be overwhelming, but you’re a pro and are passionate about your customers. So we know…
By Matt Marshall - Sales Engineer, Video and Situation Intelligence Solutions
One of the biggest advantages of Verint’s EdgeVR is the ability to capture ATM transaction data and marry it to corresponding video. Setting up this capability in an EdgeVR is a quick and easy three-step process. First, you need to be able to see the…
Today Verint announced its participation in December conferences and webinars: The Customer Journey Made Simple December 4; Webinar with DMG Consulting Verint’s Alain Stephan, global vice president, customer analytics, and DMG Consulting’s Donna…
Would you like to know how to reliably determine what customers really want from the businesses they engage with? Then plan to attend a free webinar on Thursday, December 4 at 1 p.m. ET called “The Customer Journey Made Simple” with Donna Fluss, a highly…
By Verint Connect Member
The holiday shopping season is upon us. Increased crowds of shoppers present unique security challenges for retailers of every size. With the chaos of Black Friday right around the corner, stores are bracing themselves for an up-tick in internal and external…
By Verint Connect Member
Shakespeare once suggested that the labels we give things don’t really matter. While it is futile to word-duel with the Bard, I suggest he may be wrong. The words and the labels we give things matter. For example, take the name of a common workplace…
By Verint Connect Member
I love to read—I’m voracious. From the sides of the morning cereal box, to magazines, to books, to blogs, to tweets, and back again—I’m reading. If I have more than 30 seconds between tasks, you’ll find me head-down reading on my iPhone. No shock, then…
By Hilda Blasius, Product Support Engineer
Did you know that you can use Verint Enterprise Feedback Management (Version 7.1 and higher) to route participants to a website after submitting a survey? You can easily redirect to a company web site or another survey by following the simple steps below…
As technology and customer preferences have changed, banks have expanded their operating models and added services that helped enable their customers to interact with them in new ways. Automatic teller machines (ATMs) provided another way for customers…
Back in 2008, a major North American financial services firm was experiencing a lot of unplanned overtime, which led to high turnover, which led to more unplanned overtime. The market was going all sorts of ways they couldn’t predict, and they found themselves…
Believe it or not, it’s almost Thanksgiving. What this means for retailers is it’s almost time for an onslaught of customers with big expectations and little time (and patience). How can retailers help ensure that customers have the positive experiences…
Today Verint announced its participation in a variety of global November conferences and webinars: Customer Interaction Analytics Is the “New Black” November 5; Webcast Verint’s Daniel Ziv, vice president, voice of customer analytics, and Firstsource…
By Verint Connect Member
It is becoming increasingly clear that the need to deter bad behaviour on the trading floor is intensifying. In an October 27 online Reuters article , the Deputy Governor of the Bank of England stated that financial market scandals are not limited to…
Subscribe to our weekly or monthly digests of all the latest insights and articles from Verint.