By Jerome Brown
On the last night of Driving Innovation each year, we host a customer appreciation party for our wonderful attendees. This year since we are in New Orleans, it seemed fitting that we have a parade down Canal Street in grand Mardi Gras style. We had revelers…
By Jerome Brown
Verint announces a five-city, Nextiva Certification Roadshow, part of the Verint University learning program. Verint will be bringing our trainers to various cities in order to help partners obtain the knowledge and certification needed to install, configure…
By Jerome Brown
What can you do in 6 hours with 200 people? Build a playground of course! On Monday February 6th a group of Verint employee volunteers, New Orleans community volunteers and Langston Hughes Academy volunteers banded together to build a wonderful new playground…
By Jerome Brown
Verint launches a new offering within the Verint learning management system for its Nextiva IP video solutions portfolio. Part of Verint University, the Verint Learning Center is a dedicated platform that provides customers and partners access to a rich…
By Jerome Brown
Verint Systems recently announced a series of enhancements to its Voice of the Customer Analytics portfolio. Among the advancements to its Vovici Enterprise Feedback Management (EFM) software is the all-new “Insights” module, which introduces embedded…
By Jerome Brown
May 30, 2012 | 9:00 a.m. — 10:00 a.m. PT / 12:00 p.m. — 1:00 p.m. ET Designed with superior technology, Nextiva Video Business Intelligence (VBI) helps forward-thinking retailers capture and analyze shopper movement patterns. Leveraging this data, retailers…
By Jerome Brown
American Home Mortgage Servicing Inc. (AHMSI)—the 13th largest mortgage servicer in the country—is implementing Verint Systems’ Impact 360 Quality Monitoring software across the company’s Coppell, Texas and Jacksonville, Florida customer service centers…
By Verint Connect Member
As a retail customer, it’s one thing to appreciate a brand. It’s another thing entirely to experience that brand deeply – beyond the tangible aspects of the products purchased.
By Jerome Brown
Verint Systems’ Impact 360 for Public Safety Powered by Audiolog solution has passed interoperability testing with System Releases OR9C for OpenSky and PR9C for P25 IP from Harris Corporation, a leading provider of advanced communication systems for government…
By Jerome Brown
Southern States Cooperative, a Richmond, Virginia-based farm supply and service cooperative, has selected and implemented the enterprise feedback management (EFM) solution from Vovici TM , a Verint Company. Vovici solutions are designed to help improve…
By Jerome Brown
July 10, 2012 9:00 a.m. — 10:00 a.m. PT / 12:00 p.m. — 1:00 p.m. ET Learn about Verint’s latest video management software - Nextiva 6.2. With its powerful, fully integrated video management tools, Nextiva is the platform of choice for large decentralized…
By Jerome Brown
1to1 Media’s Tom Hoffman speaks with Dave Capuano, Vice President of Marketing at Vovici, a Verint Company, about different approaches for engaging today’s empowered customer.
By Verint Connect Member
I was pleased and honored to be invited to Verint’s user group event, Driving Innovation , last week in New Orleans. I was in good company as top Verint executives were joined by somewhere around 900 enthusiastic customers and attendees from around the…
By Verint Connect Member
At Verint’s recent Driving Innovation TM user conference, 65 percent of attendees reported that they capture customer input. Surveys are a popular way for doing this, and we received a number of best-practice questions about them during the conference…
By Jerome Brown
Verint is now a Preferred Solution Developer—the highest attainable level—within the Contact Center and Unified Communications technology category of Cisco’s Developer Network Program. We have completed interoperability verification testing based on criteria…
By Jerome Brown
This short video discusses how a lot of organizations are still finding their feet in social media. Some have yet to fully understand or embrace it. Some even fear it. Those fears are not unfounded, but are they missing out on the valuable opportunities…
By Jerome Brown
Join the Verint “Ease IP Video Migration with Nextiva EdgeVR and Op-Center” on May 15, 2012 at 9:00 a.m. — 10:00 a.m. PT / 12:00 p.m. — 1:00 p.m. ET
By Jerome Brown
One of the biggest challenges faced by organizations today is that of listening to their customers across multiple channels. This video highlights the challenges organizations face in capturing feedback from all channels and how by not listening to the…
By Verint Connect Member
Looking back upon the last 18 months, it could easily be classified as “The Time of Big Data.” It seems that every technology vendor, business, and industry expert is touting it as the next great “possibility” for changing the way companies affect business…
Recently, a major banking and insurance firm undertook an initiative to improve employee productivity and throughput in their back-office operations. Using Verint ’s Impact 360 Desktop and Process Analytics TM solution, they were able to improve productivity…
By Jerome Brown
Is your organization collecting feedback from its customers through traditional and online channels, including social media? If so, Ventana Research invites you to participate in a survey investigating how organizations adopt and use customer feedback…
By Jerome Brown
As Verint continues to advance its position as a market leader, it’s important to keep our corporate brand as strong and vibrant as the solutions we offer. To this end, we recently replaced the name of our “Witness Actionable Solutions ” business unit…
By Verint Connect Member
It’s important to keep in mind how critical it is to think like your customer. “Customers don't think in channels,” Verint SVP of global marketing Ryan Hollenbeck said when he spoke with Ginger Conlon of Direct Marketing News at Verint’s Driving Innovation…
By Verint Connect Member
Want to get new insights from your survey data? Or maybe you want a little help prioritizing areas you’ve uncovered for improvements? Give correlation a try. Correlation is a simple yet powerful technique for teasing new insights out of your survey…
By Verint Connect Member
As worldwide organizations continue to look for ways to make big data actionable, solutions such as speech analytics are well positioned to help customers balance the need for uncovering new revenue opportunities, reducing costs and optimizing the customer…
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