By Verint Connect Member
Enterprise workforce management is a software solution and management program that helps organizations deploy resources across functional boundaries to service customers and balance workloads based on customer demand. The solution can help an organization…
By Verint Connect Member
Stop me if you've heard this one: "Our systems do not talk to each other, so we have to constantly switch back and forth, copying information here and pasting information there. It annoys our employees, it causes errors, and we keep asking customers for…
By Jerome Brown
Learn how to put the “voice of the customer” to work across your organization at a series of upcoming online events featuring Verint subject matter experts. Key themes will focus on the benefits of implementing a Voice of the Customer (VoC) program, along…
By Jerome Brown
American Eagle Federal Credit Union (AEFCU), a full-service, not-for-profit financial institution, is using Verint’s GMT workforce management (WFM) software to create flexible schedules and minimize overtime. Within the first year of implementation, the…
By Jerome Brown
Verint Systems Inc. ( NASDAQ: VRNT) recently announced the winners of its annual “Innovator of the Year” awards program. These awards recognize a select group of individuals for their outstanding performance in driving innovation across contact center…
By Jerome Brown
Don’t miss your opportunity to learn about Verint’s latest video managment tools in the upcoming webinar Robust Video Mangement Suite: Nextiva Version 6.2 on Friday, March 16th from 12:00-1:00 PM (EST) . With its powerful, fully integrated video management…
By Jerome Brown
Unstructured feedback from customers can offer a goldmine of customer intelligence—but how can you extract meaningful insight from the huge volumes of data contained in phone calls, emails, text messages, and more? In this new video, Steph Platel on Verint…
By Verint Connect Member
First, I would like to express my thanks to the industry experts who weighed in on my posting: Big Data, the Contact Center and the Intelligent Enterprise . It seems many of us are in agreement as to the value of big data that currently resides in the…
With all the “To Do’s” in our busy daily lives, it’d be nice to be able to narrow your focus down into doing just four things successfully, right? For retail financial institutions, and specifically their branches, consider these four primary business…
In an earlier post , we identified four primary business needs for retail banking and called them the four “big ones” for branch operations. The first one, deliver a high quality customer experience, is arguably the most essential. Without loyal and happy…
By Verint Connect Member
I have decided to dress as “Big Data” for our neighborhood Halloween party! Forget ghosts, goblins and witches—big data is really scary! For years, we have been talking about how challenging it is to gather customer feedback, yet in a relatively short…
By Verint Connect Member
Previously, we've talked about the power of big data and how it can transform organizations and the value of data contained within today's contact centers. Now, let's pause a moment and speak to big data on a more personal, customer-centric level. Much…
Continuing the discussion of the four primary business needs for retail banking (previously referred to as the four “big ones” for branch operations ), let’s shift to increasing efficiency (number two of the four). For an operational area like the branch…
Four primary business needs for branch operations are to (1) deliver a high quality customer experience , (2) increase efficiency , (3) increase sales, and (4) maintain compliance. Getting these fundamentals right are at the core of a successful branch…
Verint Systems Inc. (NASDAQ: VRNT) has announced that it has signed a definitive merger agreement (the “Merger Agreement”) with Comverse Technology, Inc. (“CTI”). Under this Agreement, following the completion of CTI’s previously announced distribution…
One of the world’s largest financial services firms is implementing the Impact 360 for Retail Financial Services solution from Verint Systems to enhance productivity and performance in its branches. The firm is extending its existing investment in Verint…
New Jersey-based Investors Bank will implement Verint’s retail banking workforce management (WFM) software across its full-service branch network. With over $11.5 billion in assets, the full-service community bank delivers products for consumers and businesses…
Having a focused team and game plan in place is critical to building and executing a successful Voice of the Customer (VOC) program. How do you set up your program to succeed? Let Verint be your Coach! Join us for this free webinar to learn how to build…
The Container Store , the originator and leading retailer of storage and organization products in the U.S., is deploying Verint Systems’ Nextiva IP Video suite to further its focus on customer experiences and workforce optimization while supporting other…
KARL STORZ, an international provider of medical instruments and devices, has implemented Verint’s Enterprise Feedback Management software as a cornerstone of its new Voice of the Customer (VoC) program. By adding Verint's Vovici Enterprise Feedback Management…
Verint Systems Inc. today announced that a leading financial services institution is implementing its Nextiva Financial IP Video suite , including the Nextiva EdgeVR versatile network video recorders, powerful Nextiva S5000 series IP cameras, and robust…
Central Minnesota Emergency Services Board, the emergency service board for 19 central Minnesota counties and the City of St. Cloud, will implement the Audiolog for Public Safety solution from Verint Systems to support the region’s emergency response…
Verint Systems is pleased to announce the launch of its new website, www.verint.com. The new site reflects best practices in website design and navigation, with streamlined content and greater use of graphics and multimedia, including videos, podcasts…
As 2012 draws to an end, it’s time to think about the skills you’ll need on the job in the year ahead! To help you reach your goals, Verint Educational Services is offering a special promotion on virtual classes that bring valuable training right to…
By Verint Connect Member
Increasingly, companies are adopting a customer-centric management strategy through which customer wants and needs drive a company’s business processes. Disparate point systems, lacking the capability to analyze captured data in a holistic manner, render…
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