New Jersey-based Investors Bank will implement Verint’s retail banking workforce management (WFM) software across its full-service branch network. With over $11.5 billion in assets, the full-service community bank delivers products for consumers and businesses…
Having a focused team and game plan in place is critical to building and executing a successful Voice of the Customer (VOC) program. How do you set up your program to succeed? Let Verint be your Coach! Join us for this free webinar to learn how to build…
The Container Store , the originator and leading retailer of storage and organization products in the U.S., is deploying Verint Systems’ Nextiva IP Video suite to further its focus on customer experiences and workforce optimization while supporting other…
KARL STORZ, an international provider of medical instruments and devices, has implemented Verint’s Enterprise Feedback Management software as a cornerstone of its new Voice of the Customer (VoC) program. By adding Verint's Vovici Enterprise Feedback Management…
Verint Systems Inc. today announced that a leading financial services institution is implementing its Nextiva Financial IP Video suite , including the Nextiva EdgeVR versatile network video recorders, powerful Nextiva S5000 series IP cameras, and robust…
Central Minnesota Emergency Services Board, the emergency service board for 19 central Minnesota counties and the City of St. Cloud, will implement the Audiolog for Public Safety solution from Verint Systems to support the region’s emergency response…
Verint Systems is pleased to announce the launch of its new website, www.verint.com. The new site reflects best practices in website design and navigation, with streamlined content and greater use of graphics and multimedia, including videos, podcasts…
As 2012 draws to an end, it’s time to think about the skills you’ll need on the job in the year ahead! To help you reach your goals, Verint Educational Services is offering a special promotion on virtual classes that bring valuable training right to…
By Verint Connect Member
Increasingly, companies are adopting a customer-centric management strategy through which customer wants and needs drive a company’s business processes. Disparate point systems, lacking the capability to analyze captured data in a holistic manner, render…
(Also commonly known as Banking Legislation, Regulation, and Compliance) When it comes to the primary business needs for retail branch operations , we’ve discussed (1) improve customer service , (2) increase efficiency, and (3) increase sales . The…
By Jerome Brown
As the end of the year approaches, many organizations (including Verint!) reflect on ways to improve their customer service and operations. To help spark some creative thinking, we’ve developed two short videos that focus on helping you achieve the all…
By Verint Connect Member
As we near the end of 2012, it’s amazing how much the topic of big data has monopolized the discussion for IT this year, and we aren’t likely to see it end anytime soon. More importantly, big data has become an agenda topic for many weekly executive meetings…
Location, Location, Location. We’ve all heard it before. The branch network is at the heart of most traditional financial institutions today…at least from the perspective of where the bank or credit union employees interact face-to-face with its customers…
Verint is pleased to announce that its office in the north Atlanta-metro area will relocate from Roswell, GA to Alpharetta, GA effective Monday, November 19, 2012. Please take a moment to update your systems/files with our new contact information:
Companies today are facing a struggle to balance critical, often conflicting business objectives: maximize customer satisfaction and increase revenue, while minimizing the cost of delivering an outstanding customer experience.
Verint Systems has been positioned in the “Leaders” quadrant of the newly published “Magic Quadrant for Contact Center Workforce Optimization” report from research and advisory firm Gartner, Inc. Verint’s standing in the firm’s November 7, 2012 report…
Verint University is pleased to announce a range of enhancements to offer students even more value from their training experience. One of the most dramatic changes is the opening of a state-of-the-art training facility in Verint’s new Atlanta-area office…
Are you considering relocating your business or perhaps a branch office in the months ahead? If so, you’re not alone. Worldwide ERC , an organization for professionals who oversee, manage, or support U.S. domestic and international employee transfers…
Have you registered for Driving Innovation , the Verint Systems global user conference? This year’s conference will be held June 3 – 6 at the Baltimore Marriott Waterfront in Baltimore, Maryland.
By Verint Connect Member
Janus is the Roman god with two faces looking in opposite directions, towards the past and into the future. The month of January is named for him. It's an appropriate and insightful image, because this time of the year is rife with reflections on the…
By Verint Connect Member
When it comes to understanding your customer, organisations have the onerous task of managing the multiple platforms and streams of insight that customers post, tweet, blog and of course, call through to the contact centre. But what sits behind the customer…
Is improving the customer experience is part of your 2013 objectives? Gain insight into what organizations like yours are planning— register now for an insightful webinar in which Paul Stockford of Saddletree Research shares surprising results from a…
By Verint Connect Member
Legendary management consultant Peter Drucker famously said these words 40 years ago, and they are equally appropriate today. However in the world of “big data,” companies face a challenge that Mr. Drucker might not have predicted. Too many things are…
By Jerome Brown
New research from Verint and the CCA looks at the customer satisfaction metrics organisations are using and the gaps they leave. Simple metrics, such as Average Handling Time can reveal the ‘what’ but they cannot explain why something is happening. And…
By Jerome Brown
Heathrow Airport made the headlines as recent chaos at border control was attributed to poor staff planning during peak travel periods. In particular, Chief Inspector of Borders and Immigration John Vine said the resources did not match passenger demand…
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