What is it?

Botco.ai serves as the first line of engagement, handling initial customer interactions through a GenAI chatbot system that is HIPAA and SOC-2. When a query requires human insight, the adapter seamlessly transitions the conversation from the Botco.ai chatbot to a Verint live agent, maintaining the conversation's context and history.

How does it work?

Botco.ai engages customers with AI-driven conversations, resolving standard inquiries efficiently. For complex issues, the system automatically transfers the chat context to Verint's live agents, ensuring no loss of information and providing a smooth customer experience.

What is required to work?

Active subscriptions to both Botco.ai and Verint solutions.

Integration setup via Verint’s API to connect with Botco.ai.

Configuration in Botco.ai for identifying and executing handover triggers.

What are the Benefits of using it?

Immediate Customer Engagement: Botco.ai quickly addresses FAQs and gathers initial customer data.

Enhanced Support Transition: Automated context transfer to live agents minimizes customer effort and enhances satisfaction.

Scalable Customer Handling: Botco.ai efficiently manages high volumes of interactions, escalating only complex cases to human agents.