What is it? 

Conversation Design Institute (CDI) is a global leader in Conversational AI. We offer a variety of services to help Verint Intelligent Virtual Assistant (IVA) customers build high-quality, high-performing AI chatbots and voice assistants at enterprise scale.

We offer three primary categories of services:

• Auditing. CDI’s Auditing service helps you evaluate the maturity of your organization’s Conversational AI practice. Rooted in the CDI Standards Framework, an expert CDI audit identifies misalignments between your current capabilities and your desired outcomes.
• Team Training & Certification. CDI’s Team Training & Certification service offers all the training you need to upskill your entire organization on Conversational AI. Use our industry-leading catalog of self-paced and expert-led courses to curate a program that scales with your team.
• Implementation Consulting. CDI’s Consulting services help you launch or scale your IVA initiatives. Our flexible, expert-led services offer immediate help—whether you’re building your Verint IVA from scratch or need to improve what you’ve already built.

How does it work?

All CDI’s services utilize the CDI Standards Framework. The CDI Standards Framework is a collection of proven strategies for helping organizations plan, design, build, and optimize AI chatbot and voice assistants at scale.

The CDI Standards Framework is grounded in academic research and industry best practices. Rather than being fixed, our standards continue to evolve along with new research, industry trends, and our own experiences building world-class teams and AI assistants worldwide.

What is required to implement it?

When engaging with a client, our first step is to always understand your vision, current successes and pain points, and your immediate goals. We then collaborate with you on the optimal next steps, which may include a mix of our three services: Auditing, Team Training & Certification, and Consulting

Note that for large and/or complex engagements, our Auditing service is a preferred first step. This allows us to establish a clear, objective baseline for the current state that identifies both what is working and what needs improvement. This is an excellent, proven method for controlling costs, accelerating delivery, and avoiding mistakes.

What are the Benefits of using it?

Our consulting services deliver several specific benefits:

• Auditing
  • Clarity for Smart Decisions. Gain a clear, baseline understanding of where you’re strong and where you can improve, allowing you to move faster and save money.
  • Confidence to Execute and Scale. Give your team the knowledge, tools, and focus they need to win today and tomorrow.
  • Deliver better results, faster. Get actionable recommendations and a roadmap for improving your Conversational AI practices and results.
• Team Training & Certification
  • Boost Skills and Confidence. Give your team the tools to become world class—and the confidence to deliver like it.
  • A Program Just for You. Curate a program that meets your needs—today and as your team and technology grow and evolve.
  • Gain Partners, Not Trainers. Enjoy access to CDI’s expert practitioners beyond the confines of courseware.
• Implementation Consulting
  • Move Fast with Confidence. CDI’s expert consultants allow you to move fast and move smart. You don’t have to choose.
  • Get the Help You Need. Customize an engagement that works for your timeline, scope, and budget.
  • Invest in Outcome and Team. Leverage CDI to deliver today while also scaling your processes and teams for tomorrow.

How much does it cost?

Pricing for our services depends on the service and the scope of work. We offer a mix of packaged options with standard pricing and fully customized options with detailed descriptions of work to be done and deliverables, and an appropriate budget.