Zailab’s platform is a multi-tenant cloud native solution with full omnichannel capability, built-in reporting and QA, multiple diallers, multiple supervisory and campaign management capabilities.  It’s a full solution for contact centres engaged in sales and customer services with integration to Verint Workforce Management to schedule agent work, forecast agent demand, and monitor agent adherence to schedules as part of Verint Forecasting & Scheduling.

 Zailab’s Contact Centre solution is designed to improve success metrics in a contact centre environment by using AI to route interactions to the most appropriate agent and prioritise interactions according to business value. The benefits of more rewarding conversations are better customer experiences and reduced agent turnover.