Accelerate your transition to Verint Cloud by maintaining recordings from legacy systems. Continuity Replay can ingest audio and metadata from most legacy and live recording platforms, including traditional on-site recorders like NICE, Verint, Red Box, Calabrio, but also CCaaS providers like Five9, Genesys Cloud and more. It provides a web-based search-and-retrieve interface to allow easy access to per-call metadata and corresponding recordings across multiple systems, acting as a single ‘pane of glass’ into an organization’s voice interactions, both historical and current.
Supporting Links
One-Pager: Continuity Replay Solution Profile
One-Pager: Continuity Replay Use Cases
Blog: Wilmac’s What, How, Why Series: Continuity Replay
White Paper: Achieving Successful Call Recording Management through a Single Pane of Glass
Blog: How Does Continuity Replay Fit into CCaaS?
