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Details
  • $attribute.Name Author: Wilmac
  • $attribute.Name GroupBy: Partner Listings
  • $attribute.Name Product: All Verint Products
  • $attribute.Name Type: Plugin
  • $attribute.Name Modalities: Voice
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: service@wilmacco.com
  • $attribute.Name Website: https://www.wilmacco.com/
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Enterprise Archiving – Continuity Replay

Accelerate your transition to Verint Cloud by maintaining recordings from legacy systems.  Continuity Replay can ingest audio and metadata from most legacy and live recording platforms, including traditional on-site recorders like NICE, Verint, Red Box, Calabrio, but also CCaaS providers like Five9, Genesys Cloud and more. It provides a web-based search-and-retrieve interface to allow easy access to per-call metadata and corresponding recordings across multiple systems, acting as a single ‘pane of glass’ into an organization’s voice interactions, both historical and current.  

Supporting Links

One-Pager: Continuity Replay Solution Profile

One-Pager: Continuity Replay Use Cases

Blog: Wilmac’s What, How, Why Series: Continuity Replay

White Paper: Achieving Successful Call Recording Management through a Single Pane of Glass

Blog: How Does Continuity Replay Fit into CCaaS?