Every organization has varying needs when it comes to data, information or reporting requirements. Standard in-built reports may not meet their business needs, this is where Servion’s consulting team can work with your team to understand business requirements and help build custom reports.

Included below are few frequently requested custom reports that we built for our customers: 

• Standard report: This standard report provides the contact center agent's detailed activity/schedule during a selected date range.
• Custom report: The custom built includes the contact center agents’ rounded-off daily work hours during a selected date range.

Out-of-the-box report:

Custom-built report:

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