EliteView maintains all of the alarms and notifications from your Verint solution, enables tracking, allows users to acknowledge alarms, do reporting on system issues, investigate missing recordings, manage multiple platforms, and even predict future system issues with its innovative Repeat Instance Tracker.
Combined with the Verint System Monitoring Alarm Dashboard, EliteView adds the following features:
- Single view across multiple systems
- Comments on Alarms
- Ignore Alarms
- Follow-Up Queues
- Repeat Instance Tracker
- Recording Investigator
Customer Quotes:
“The Microsoft Patch we applied was detected by EliteView and Group Elite was able to alert all customers that the patch negatively impacts Active Directory settings required by the Verint platform.”
“EliteView discovered a problem after our ACD upgrade to a new version and it was used again and again by our Repeat Instance Tracker.”
“EliteView alerted us to fixing a SQL job that wasn’t running and impacted data related to child abuse claims and the issue ended with zero downtime across all sites.”
“EliteView alerted our healthcare company that extensions were unnamed in the Verint system…even before a customer called. When the customer was proactively notified, we were surprised that Group Elite had caught the issue in advance.”
What are the Benefits of using it?
- Reduce Data Loss
- Lower Compliance Risks
- Improve Productivity of IT and Business Users
- Avoid Lost Opportunities
- Reduce Service-Level Payouts
