What is it?
RTALink is a browser extension that integrates with Verint Workforce Management to provide real-time adherence monitoring and alerting. Instead of requiring supervisors to constantly monitor WFM dashboards, RTALink runs in the background and proactively notifies users when agents go out of adherence based on configurable thresholds. This lightweight solution complements your existing Verint WFM deployment without requiring infrastructure changes or IT projects.
Designed for speed, simplicity, and minimal disruption, RTALink runs quietly in the browser. So, instead of continuously checking WFM dashboards, leaders stay focused on their work and are notified only when action is required. The result is faster response times, reduced operational friction, and improved adherence performance, without changing your existing WFM environment.
Traditional WFM dashboard monitoring creates supervisor fatigue and delayed interventions. RTALink solves this by bringing real-time adherence intelligence directly to supervisors through browser notifications, enabling faster action, improved compliance, and reduced operational overhead, without changing your existing Verint WFM deployment.
How does it work?
Simple Setup. No Projects Required
RTALink is designed for rapid adoption:
- Sign up for a plan
- Install the browser extension (Installation takes less than a minute.)
- Log in and start monitoring
Configurable Monitoring
Supervisors control exactly how RTALink works:
- Select which teams or groups to monitor
- Set severity thresholds (Low, Medium, High, Critical)
- Define how often adherence is checked
- Alerts are generated only when conditions meet your standards, not generic rules.
Real-Time Alerts
Based on your settings:
- RTALink polls WFM data at defined intervals
- Evaluates out-of-adherence duration
- Triggers visual alerts in the browser
A small, unobtrusive icon signals attention is needed. Clicking it reveals:
- Agent name
- Alert severity
- Time out of adherence
- Scheduled vs. current activity
Supervisors act immediately, then return to their work.
What's required to implement it?
Verint Workforce Management
RTALink works with both Verint Cloud WFM and On-Premise deployments. The browser extension connects to Verint WFM APIs regardless of where your WFM instance is hosted.
What are the benefits of using it?
Operational Efficiency
- No manual dashboard refreshes
- Faster adherence intervention
- Reduced avoidable unproductive time
- More consistent adherence enforcement
- Higher confidence in real-time operations
Supervisor Experience
- Less stress and cognitive overload
- Improved focus on strategic and administrative work
- Alerts only when thresholds matter
- Fewer interruptions and context switches
Business Impact
- Improved adherence compliance
- Reduced avoidable unproductive time
- Faster ROI with minimal behavior change
- Better employee and customer experience
How much does it cost?
- Free Trial
- STARTER Plan: 1-3 Seats $50/mo
- TEAM Plan 4-6 Seats $75$/mo
- BUSINESS Plan 7-9 Seats $90/mo
- ENTERPRISE Plan 10-20 Seats $100/mo