IntelePeer Cloud Communications provides AI-powered automation solutions for contact centers and enterprise workers, including conversational and generative AI. Our solutions can improve customer experiences, increase productivity, and offer data intelligence insights. By implementing automation first, companies can improve customer experience and reduce agent workload requirements before migrating to the cloud or consolidating onto a single CCaaS provider. IntelePeer offers various paths to getting started, including an intent study, demo, and/or use cases.

What is it? 

IntelePeer simplifies communication automation for businesses and contact centers by leveraging AI and analytics for automation, and passing that into the Verint Work Assist application to enable in moment context for users.  Our platform lowers the cost of doing business while improving customer experience and accelerating ROI.

How does it work?

IntelePeer’s solution allows businesses to seamlessly contain inbound customer interactions without the need for human intervention by enterprise workers, which reduces spend and optimizes ROI, while maintaining a professional, hassle-free experience for customers. Further, with the use of cutting-edge AI, our solution is equipped to quickly escalate and route calls to additional departments and knowledge workers throughout the organization while capturing customer context and data intelligence delivering that to the user using Verint Work Assist.

What is required to work?

Our no-code templates and low-code, co-creation options provide customers with easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs and Verint Work Assist.

What are the Benefits of using it? 

The benefits of IntelePeer’s automation with generative AI includes:

• Transforming contact center productivity by automating routine tasks, handling basic inquiry and support requests, and reducing agent workloads.
• Reshaping the customer experience with personalized and conversational responses, providing intelligent routing, and expedient resolution times.

Leveraging data to improve operations by gaining valuable insights into customer behavior and preference, and analyzing interactions to identify patterns and trends.

Want to know more? Watch IntelePeer on our Marketplace Showcase Webinar series here: