What is it? 

IRIS Clarity is an AI-powered software solution that removes distracting background noise from your VoIP and customer calls. Real-time and bi-directional, IRIS Clarity allows participants on both sides of a call to immediately enjoy clearer sound, no matter where they are.

IRIS Clarity connected to Verint removes distracting background noise in real-time during the recording, improving playback quality, transcription accuracy, and speech analytics.

How does it solve the problem of background noise in calls and recordings?

Clear audio without the impact of frustrating distractions is essential for call centers to reach the best possible outcomes – whether agents are home- or office-based. IRIS Clarity solves this by using the latest in AI to isolate the voices on a call and remove all background noise. Developed and tested in some of the most challenging environments — including F1 race communications where engine noise can exceed 130 decibels — IRIS Clarity is now primed to eliminate the negative impacts of noise in call centers around the world.

What are the benefits?

IRIS Clarity directly improves three primary areas affected by noise:

1. Productivity – IRIS Clarity reduces repetition and misunderstandings, thereby decreasing Average Handling Time and increasing First Call Resolution as well as improving transcription accuracy for better speech analytics.
2. Customer satisfaction – Less repetition, particularly when conveying sensitive information, helps customers get better outcomes, faster, and enables more accurate post-call sentiment analysis.
3. Agent wellbeing – By empowering agents to do their job more efficiently and alleviating noise-related stress and frustration, IRIS Clarity enhances agent experience and improves recordings for coaching feedback, contributing to the reduction of employee churn.

Find out how IRIS Clarity integrates with Verint to help your call center improve focus, engagement, and wellbeing, bringing control to otherwise uncontrollable environments. Read our whitepaper here: https://iris.audio/whitepaper.