What is it? 

IRIS Clarity for recordings is a flexible AI-powered solution that isolates voices and removes background noise from your call recordings, improving transcription accuracy and speech analytics.

Use it to eliminate distracting noises from your Verint recordings, including other agents, traffic, construction, household appliances, pets, children, and anything else that might disrupt calls on both the agent and customer side.

How does it work?

• Upload your noisy files into IRIS Clarity for recordings — the audio can come from any source
• Download clear files with all background noise removed 
• Upload to Engagement Data Management for Speech Analytics to transcribe 

What are the benefits? 

• Immediate ROI: Up to double digit uplift in transcription accuracy*, improving the quality of all speech analytics platforms
• Easy deployment: Available as an SDK that directly integrates with Verint
• Integration with storage systems: Connect to both internal and cloud storage systems to schedule and automate processing of recordings
• Cutting-edge technology at your fingertips: Developed and tested in some of the most challenging environments — including F1 race communications where engine noise can exceed 130 decibels

* Based on customer analysis

Want to know more? Watch IRIS Clarity on our Marketplace Showcase Webinar series here: