Details
  • $attribute.Name Author: Logepal
  • $attribute.Name GroupBy: Partner Listings
  • $attribute.Name Product: Verint Open CCaaS Platform
  • $attribute.Name Type: Reports
  • $attribute.Name Language: English US , English UK , French (EU)
  • $attribute.Name Price: Paid
  • $attribute.Name Support: https://www.logepal.fr/en/customer-support/
  • $attribute.Name Website: https://www.logepal.fr/en/
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Logepal for Verint Open CCaaS by ACTIVEO

Logepal is a real-time performance management solution, designed to display Verint Open CCaaS data on a wallboard / dashboard implementation.

Logepal displays on TV or desktops showing performance indicators, distributing messages and content, and makes challenges gamified.

Agile and customizable, Logepal aims to maximize customer value and engage employees.

  • Create your scenario: you can create multiple pages to display different types of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used: Videos, images, chart, embedded timeline in a page. The objective is to display a 360 view of the contact center or It Helpdesk activities through components available and connectors (Verint, Salesforce, ServiceNow, Jira, Ms Exchange...).
  • Push alerts, Provide feedback  Based on defined indicators and a defined threshold. Logepal can send a mobile push notification, a push email or display a scrolling message on screen. The manager can also schedule the display of messages on screen for the coming week.
  • Gamification of actions: Animate and challenge your teams graphically in a fun atmosphere, allowing real-time game visualization to improve agent achievements.