What is it?
Powered by the proven Verint Financial Compliance software, our fully managed Software as a Service (SaaS) recording solution ensures secure capture and compliant storage of communications across Microsoft Teams, Webex, Zoom, Trader Voice, and Mobile Voice Recording. Designed to meet regulations such as MiFID II, Dodd-Frank, and GDPR, it safeguards data privacy while enabling compliance with confidence..
Go beyond recording with our industry-leading Speech Analytics, powered by Intelligent Voice: Unlock valuable insights from every conversation to identify risks, improve performance, and drive smarter decisions.
Luware Recording is SOC 2 Type II accredited and Microsoft 365 certified, evidencing our commitment to industry-leading security and data privacy standards. Delivering a 99.99% availability SLA, our dedicated cloud operations team manages the system and underlying infrastructure, ensuring reliability and reducing operational burdens. Backed by decades of compliance expertise, Luware Recording lowers costs and keeps businesses audit-ready, allowing them to focus on their core interests.
How does it work?
Luware Recording is enabled in a few simple steps, capturing multi-modality communication platforms and archiving records in your selected storage account. Executing advanced Speech Analytics with outputs being delivered to third-party systems via APIs, it helps to drive optimizations in contact center and compliance workflows.
What's required to implement it?
- A Luware Recording subscription.
- Communication platform licenses to enable capture.
- An Azure Entra ID for authentication.
- A storage account for compliance records.
What are the benefits of using it?
Luware Recording empowers enterprises to achieve regulatory compliance effortlessly by eliminating the complexities of on-premises hosting, offering a streamlined, cloud-based solution that saves time, resources, and operational overhead.
- Experience a unified, all-in-one interface: Luware Recording supports many different communication platforms (including Microsoft Teams, Zoom, Trader Voice, and mobile communication platforms) and imports legacy data, providing a single web interface for all recorded conversations.
- Pick the operational model that suits your business: Luware Recording is available in multi-tenant or private tenant models. Multi-tenant enables customers to enjoy the full range of features at a reduced cost as customers share resources. Private tenant allows customization options, specific regional deployments, and absolute data segregation, helping businesses meet their security and data privacy requirements.
- Choose the Recording package that fits your needs: Luware Recording is available in different feature packages. Pick the package that best fits your organization’s requirements and upgrade to other packages if your requirements change.
- Leverage industry-leading Speech Analytics for unmatched insights: Take advantage of the industry-leading Intelligent Voice solution for Speech Analytics without worrying about consumption-based billing or public cloud data privacy concerns.
- Retain control of your data: Luware Recording stores conversation recordings in your chosen storage account, ensuring you retain control of your recording and metadata files.
- Benefit from regular upgrades to stay ahead of the curve: Luware regularly updates to the latest version of the VFC software after completion of a full quality assurance test performed by our specialist teams.