Verint Marketplace
Get the most from your Verint solutions with these downloadable assets offering the latest innovations—some free, and some available for purchase from our partners.
What is it?
The Microsoft Adapter for Channel Automation enables users to search and retrieve customer details from Microsoft so they are viewable in Channel Automation. Customers can be associated with Cases and Contacts. Additional customer data fields in Microsoft that are not in Channel Automation can be added to Channel Automation’s customer entity so agents can search for and view them as well.
What's required?
