What is it? Together, PCI Pal and Verint simplify secure payments—delivering frictionless, PCI DSS-compliant experiences across both agent-assisted contact centers and automated self-service channels.
Whether customers are speaking with a live agent, interacting with an IVR, or engaging with an AI-powered chatbot, PCI Pal ensures every transaction is secure, seamless, and fully PCI DSS Level 1 compliant. Our flexible, cloud-based platform empowers organizations to accept payments anytime, anywhere—without ever bringing sensitive card data into your environment.
How does it work?
Channel Automation
Agent-Assisted Payments (CCaaS):
Easily integrated with Verint’s Open Platform, PCI Pal enables secure payments during live interactions without disrupting the customer experience. Agents remain in control while sensitive card data is kept out of your systems—reducing compliance scope and risk.
Automated Payments (IVR, Chatbots, AI):
Offer 24/7 secure self-service payments through Verint . Whether using DTMF, voice recognition, or secure digital links, customers are guided through a simple, compliant process that mirrors agent-led support.
PCI Pal Payment Solutions Include:
- Key to Pay: Customers enter payment info via their keypad; tones are masked to keep data out of your environment.
- Speak to Pay: AI speech recognition captures spoken digits securely and accurately.
- Click to Pay: Chatbots trigger secure links where customers complete transactions in a protected browser.
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What are the benefits of using it?
Why Choose PCI Pal + Verint?
- Full PCI DSS Compliance:
No cardholder data enters your systems. We provide a validated Attestation of Compliance (AOC) to ease your audit burden. - Seamless Integration:
Built for Verint Open CCaaS and compatible with major UCaaS and automation platforms for consistent, secure experiences across channels. - Omnichannel Flexibility:
Accept payments by card or digital wallet across voice, digital, and automated touchpoints.
Gateway Agnostic:
Use your existing payment gateway or deploy with our turnkey, pre-integrated solution.
- Enhanced Customer Experience:
Remove friction and make payments a natural part of the journey—whether agent-led or automated. - Increased Payment Completion Rates:
Support more first-time payment success and reduce abandoned transactions. - Improved Agent Focus:
Free agents from handling sensitive data so they can concentrate on delivering value. - Scalable, Future-Ready:
Quickly roll out new payment methods and channels without redesigning your environment. - Global Reach, Cloud Native:
Our patented cloud architecture supports scalable, secure deployments around the world.
Get Started
Get connected with our PCI Pal Secure Pay experts: Contact us - PCI Pal